© 2000-2020 Home Depot Product Authority, LLC. The Toilet Handle is Stuck or Loose If there’s no water in the toilet tank, make sure the water supply valve is fully turned to the open position and check the water supply line for leaks. Be prepared for multiple plunge cycles or dozens of plunges per cycle. ", Step 5: Flush Valve-A2412. If necessary, sponge the inside of the tank until dry. Thanks!!! There are a several possible reasons for a low water level in a toilet bowl. The toilet handle is attached to an arm inside the toilet tank, which raises a flapper. Attach the nuts to the other ends of the bolts, tighten by hand and then with an adjustable wrench. Tech ServicesGlobe Union North AmericaTEL: 888-648-6466, Reply You saved me a lot of trouble,. The flush valve of a toilet is a device, which monitors the water level in the toilet tank and provides water start at the time of flushing, and then stops the flow after filling the tank. If the toilet seat is cracked or otherwise broken, it will need to be replaced. These toilets are constructed using an integrated float assembly that lowers and raises with the water level to control the water flow. Before you begin troubleshooting common toilet problems, take the following steps. Steps for removing the top cap and flushing out debris from the fill valve: Turn off water supply and flush the tank. My problem was the same as PEH63. The Toilet Won't Stop Running The fill valve and attached float should lift out of the tank. Them I removed the central column to check the 3” seal. Snap a picture of an item you like and we'll show you similar products. The Toilet is Overflowing or Clogged If the toilet is leaking where the tank meets the bowl, the bolts and gasket between the tank and bowl may need to be replaced. Position the fill tube so water is flowing into the overflow tube (the open pipe near the center of the tank). D: ADJUST THE BOWL WATER LEVEL NOTE: “0” on roller clamp equals no refill to bowl. You may need to replace a flapper or the entire flush valve. ", Step 2: This means the tank doesn't re-fill, as the water just continuously pours directly into the toilet bowl. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. CLOROX is BLEACH and bleach is SODIUM HYPOCHLORITE. How Does a Toilet Work? Premium Support Need help? Me too. Put the replacement fill valve in place and attach to the tank, then attach the water supply line. Use of this site is subject to certain Terms Of Use. We have the exact same flushing canister but I cant find the model number for my toliet. Detach the nut that connects the water supply line to the valve and the second nut that connects the valve to the tank. TopMount Technology. Place the plunger over the hole in the toilet bowl, maintain a seal and plunge up and down rapidly, keeping the plunger under the water level. Flush the toilet and wait for the tank to fill. Part of the series: Plumbing Tips. Install the new handle by slipping the arm through the hole, attaching the handle mounting nut and attaching the lift chain. Korky 818BP. If the adjustment doesn’t help, replace the fill valve. 2 years ago, Water ridge toilets from Costco have a 5 year warranty. Then flush to see if the holes are clear of debris. Green and water saving Our selection of faucets and toilets use less water consumption while providing world class performance. MY PROBLEM IS WITH THE SEAL AT THE MOVING PLUNGER AT THE BOTTOM. Turning on and off the water. If the flush seems too strong then dial the water level back. ", Step 6: ADA height of 17 inches at the rim. Turn on the water and flush the toilet to test the flapper. The simple procedure is as follows: Turn off the shutoff valve, empty the tank and sponge out remaining water into the bowl. Flush Valve-A2436. If plunging does not clear the clog, try a plumbing snake or auger. A faulty toilet flapper or flush valve can also lead to a “phantom flush,” when a toilet seems to flush without having a handle pressed. This issue is common during new toilet installation because turning the water supply on and off can loosen sediment within the water lines. The toilet in your home has several tank components, but there are only two tank valves at work every time you flush the toilet: the flush valve, which releases the water stored in the tank down into the toilet bowl when you press the flush lever; and the fill valve (also traditionally known as a ballcock), which controls the water flow that refills the tank after the flush. Alternately, the flapper may out of place or failing to create a seal in the opening of the. the line when the fill valve shuts off. It may require some trial and error to find the correct level. Flush the toilet to determine if you need more or less water. I wanted to relate my observations to the design and chemical engineers from WaterRidge but was told that their “design team is based out of our international HQ in Taiwan”, and I guess that wanted to leave it at that. I have lived with this for over a year. The ring-shaped float device that fits around the fill valve in the left-hand side of the toilet. The fill valve will generally have two ways to adjust it: a coarse adjustment that makes big changes and a fine adjustment to make small changes. Use caution, as chemical drain cleaners can have corrosive properties. I have to say that's a very thorough investigation! Use Red float for full flush adjustment and the Gray for partial flush adjustment. Local store prices may vary from those displayed. The Fluidmaster website states that adjusting the fill valve so that the CL mark “is 1 inch above the top of the flush valves ‘overflow pipe’ will properly set the valves anti-siphon design and, in times of emergencies, will not let the tank water siphon or get sucked back into the main water supply.” I’m all for clean water. Soft close toilet seat. When learning how to adjust the water level in the toilet bowl, check whether the toilet has a mark on the inside of the tank that indicates the proper water level. The Toilet is Leaking If the valve shuts off and the water Detach the nut that connects the water supply line to the valve and the second nut that connects the valve to the tank. This appliance allows you to fill the tank with water to required level. I called them up and sure enough they will indeed replace the valve for free. Need Help? I have been searching for parts. A constantly running toilet may be due to the tank water level being too high, which causes water to flow over the top of the overflow tube and into the tank. Pry back the bolt caps and use an adjustable wrench to remove the bolts. Loosen the nut if the handle is stuck or tighten the nut if the handle is loose. For leaks at the water supply, check the water supply valve at the wall and the water supply line. Set a towel on the ground. Then turn the water back on and see if the new handle flushes properly. First, use an adjustable wrench to adjust the nut inside the toilet. This guide reviews some of the most common toilet problems you can easily fix. They solved the problem. If you find a crack, you’ll need to remove and replace the toilet bowl. In addition, if the toilet tank is not flushing all the way, it may be because the bowl’s inlet holes are clogged, preventing enough water from entering the bowl from the tank. It should be 1 to 2 inches below the fill valve and the overflow tube. How to adjust the water level for partial or full flush? They all worked well until few months ago when two of them started to leak and generate quite loud fluttering noise. … Unscrew the water connection nut underneath the tank using adjustable pliers and then unscrew the nut holding the fill valve and lift the valve out of the tank. Simply, push the button down. This is a relatively simple procedure, though the actual procedure will vary depending on the kind of fill valve you have.First open up your toilet. When using a plunger, make sure the toilet bowl contains enough water to submerge the head of the plunger. No parts needed. ", Step 3: Make sure there’s no problem with the water supply to the bathroom or rest of the house. I've had no problems getting spare parts. Continue this process until toilet does not evacuate the paper and adjust dial … Thanks. All Rights Reserved. These toilets use an integrated float assembly that raises and lowers with the water level to control the water flow. If this doesn’t fix the problem, replace the fill tube. Often you can set the water level by adjusting the float. If you determine that you have a problem with your toilet fill valve, you should try adjusting the water level before you try anything else. Mansfield nottingham toilet replacement parts costco water ridge dual flush toilet review pictures page 4 costco dual flush waterridge yurko toilet review you water ridge one piece elongated dual flush toilet costco water ridge dual flush toilet review pictures page 8. Reply Put the replacement fill valve in place and attach to the tank, then attach the water supply line. Before You Begin Toilet Repairs Have a bucket or towels on hand to catch or wipe up water. If you bought a Water Ridge dual flush toilet from Costco, you might find that sometimes after flushing (typically with the #2 flush button; the 6L flush) the flush valve gets stuck. Turn on the water and test. I'm glad people are still finding this useful after all this time! I am not able to get down on the floor and do all of these things that you guys describe. Many common toilet problems you can easily fix with such must-have plumbing tools as adjustable wrenches. They don't ask for dates or proof of purchase. A code approved, anti-siphon design, won’t contaminate the fresh water supply. If not, repeat. Adjusting the water level in a dual flush toilet is pretty simple. This is a massive waste of water and can become quite frustrating.Â, How to Make Charcuterie Boards Using Clear Acrylic Templates. Fill Valve-A2419. Ghost flushing – if this happens you can check for leaks, reshape the putty ring, check the overflow pipe, make sure the rubber hose is clipped to the side, and check all pipes and tubes for cracks. Take up excess slack in the chain by reconnecting it to a different hole in the handle lever or hooking it onto different links. Toilet Fills With Water When Flushed, but Does Not Stop Filling. The fine adjustment will usually be a screw on the float that can be turned clockwise with a flat-head screwdriver to raise the water … Reach inside the tank with your right hand under the float cup and lift it up. Turn the handle clockwise and push until you either snag or loosen the obstruction and remove. Oh, by the way next time you design a molded seal, do not put the cavity number of the mold close to where the valve seats. The "click" locking mechanism ensures you don't over turn the locking nut when you screw this fill valve into the toilet tank. For more complicated toilet issues, be sure to call a plumbing expert. Repair Parts For The Popular Water Ridge Toilet Found At Many Costco Locations. If they’re clogged, pour hot vinegar into the overflow tube. Flush Valve-A2417. The fill valve fills the tank and bowl with water after the toilet is flushed. Then remove the top of the tank and set it down on the towel.Next find your toilet's float. Toilets with ball floats and arms usually have adjustment screws or dials to raise or lower the arm. The Water Ridge Dual flush toilet comes with the following features: Two-piece construction. Toilets operate on a relatively simple design, but as plumbing fixtures that see frequent use, their components can malfunction or wear out over time. ", Step 7: Both exhibited swelling about twice the thickness of the rubber seal and over 1/4 of the circumference. To adjust the water levels, you simply adjust the dials to the desired water levels. Start off by getting a baseline of your toilet’s flushing mechanism. Once water level has been set, set both adjustment dials to maximum setting. Took me a minute to remove the assembly. Flush Valve-A21021. If the handle remains loose, the lift chain that connects to the lift arm may need to be adjusted. Share it with us! Amazon's Choice for water ridge toilet dual flush valve Fluidmaster 400ARHR 09042001931 Fit for HET 1.28 gal, 400AH PerforMAX Universal High Performance Toilet Fill Valve 4.6 out of 5 stars 5,876 This has been a thorn in my side for a while . With quick refill rates it replaces ballcocks and other toilet fill valves; Trusted and proven this toilet fill valve is built durable from corrosion-resistant materials for a long lifespan. The water valve that controls the flow of water to the toilet tank will be located on the wall behind the toilet. When the toilet is flushed, the water is released from the tank and the float sitting on top of the water, drops down, engaging the fill valve to release water into the tank. 3-inch flush valve. Flush Valve-A2101. If the toilet seat is wobbly, the bolts may just be loose and in need of tightening, which is a quick fix. I reached to Globeunion their customer service and they were kind enough to send me new seals. Flush Valve-A2415. Remove the old handle by detaching the lift chain, removing the handle mounting nut and slipping the arm out through the hole in the tank. Push down on the valve shank and tighten the locknut as much as possible to seal the valve. The lift chain should hang straight from the handle lever with about 1/2 inch of slack. on Introduction. 4 years ago. As the water level decreases in the tank, the float drops, opening the fill valve. I fixed by sticking a sewing needle into the edge and then squeezed the water out through the puncture. This means the tank doesn't re-fill, as the water just continuously pours directly into the toilet bowl. The only difference between those two toilets et the 3 other we have in the house is that few months ago we started to use CLOROX tablets to remove lime deposit in the bowl. If the water level in the toilet tank is too low, the float arm may be working improperly and need adjustment as described in Step 4. Press the half flush button, and then the full flush when the tank completely refills. TOO HIGH TOO LOW If the water level matches the line in the bowl and the fill valve is STILL FILLING, then the bowl water level is TOO HIGH, proceed to Step 7D. I adjusted the height of the plungers which appeared to solve the problem for a short while. If these don’t work, inspect the bowl itself. Flush Valve-A2101050. My posting could have been more technical and if it is still confusing, i suggest NOT to USE CLOROX IN YOUR TOILET BOWL. It may be caused during transportation. I purchased mine (2) 8 years ago. ", Step 8: Flush Valve-A2411. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Step 1: I CHECKWD THIS BY GETTING A WATER TEST KIT FROM THE LOCAL HARDWARE STORE AND IT SHOWED THAT WATER WAS STILL LEAKING THROUGH THE SEAL. Lift the old seat and its hinges from the toilet. The fill valve and attached float should lift out of the tank. Just before the water level reaches the top of the overflow tube, the water should shut off. Reply Reconnect the supply line to seal the flow of water. Flush Valve-A21025. 6 months ago. The Toilet Seat is Cracked or Wobbly The Costco Water Ridge Dual Flush Toilet. Hello, Would you be able to tell me the model number for your toliet ? ", Step 4: 2 years ago. Make sure everything is attached tightly, but do not overtighten. Elongated bowl. Tip There are multiple places where a toilet may leak, usually if one of the seals or other components is damaged or needs replacement. Wish me luck or I will have to clear that path out in the back yard. THE RUBBER SEAL AND THE TOILET BASE PASSES WATER AFTER A FEW MINUTES OF TIME. ". I still laugh because this topic gets me on average one comment per year or so, its amazing to me that people are still strugging with this! It worked perfectly. Only one has the problem. Looked this issue up and just performed the fix as you showed. R&T PLUMBING TECHNOLOGY CO.,LTD. Phone number and product number should be in tank. The bowl overflow adjustment is a nice water saving feature. Flush Valve-A2331 CONTACTS SITEMAP. If you bought a Water Ridge dual flush toilet from Costco, you might find that sometimes after flushing (typically with the #2 flush button; the 6L flush) the flush valve gets stuck. Replace the fill valve if the toilet is still constantly running after flushing the fill valve. No Water in Toilet Tank Flush Valve-A2703. Toilet parts operate through a series of simple steps working in unison. They wanted me to return the defective parts, but as I said they came back to their original state. Thank you very much for this. Purchased 5 dual flush WaterRidge toilets from Costco 7 years ago. They seem to ship anything for free. Adjust the valve so that when the tank is filled, the water level is just below the top of the overflow tube. Mike V, Reply It is pretty simple to adjust the water level in a dual flush toilet. The Maximum and minimum levels are shown on the graduation up or down. I REMOVED THE RUBBER WASHER AND TURNED IT AROUND, USED SOME FINE STEEL WOOL TO CLEAN THE BASE BUT AFTER A WHILE IT STILL PASSES WATER. Disconnect the supply line from the tank. To adjust, bend the float arm downward until the float reaches the level that shuts off the water. If it doesn’t, adjust the valve and test it again. Feed the end of the cable into the toilet as far as it will go. Inspect the area where you’ll be working to identify the toilet problem. If the flush seems weak, then you need more water. It's worked for sever years now. Low Water in Toilet Bowl Use a mirror to inspect the inlet holes, just under the lip of the toilet bowl. Choose Your Type Below. With your right hand hold onto the gray shaft keeping the float cup all the way up. If your toilet mechanism has a cylinder float, squeeze the float clip to release the float so you can slide it up or down to the correct level. Thanks for the phone number. I have had 5 massive radical back surgeries and was relying on Costco's name when I purchased it. Blistered. Jiggle the seat to make sure it fits firmly and evenly. Need help identifying a toilet part? Place 3 pieces of toilet paper in the bowl and flush, if the bowl evacuates the toilet paper, lower the green dial setting by one number and repeat flush. Flush to see if the clog has cleared. Plastic cUPC CSA, ASSE Certified; Model #400ACP4 If your toilet won’t stop running or is noisy when not in use, you may need to adjust or replace the toilet fill valve. I noticed the seal seemed mushy. Can you tell me what the model number is of your toilet. NOW, I'LL GET IN TOUCH WITH THE FACTORY AND SEE ABOUT GETTING A REPLACEMENT PART. The cleaning tube works well to keep water scum from accumulating in the toilet tank and on toilet flappers. Did you make this project? If the adjustment doesn’t help, replace the fill valve. Floating … on Introduction. Find products fast with image search in The Home Depot app. I would have strongly suggested them to re-asses whatever rubber compound material they use with CLOROX. Water Ridge Toilet Part Guide First Select The Type Of Costco / Water Ridge Toilet You Have, A One Piece Toilet Where The Tank And Bowl Are Made In One Piece Or A Two Piece Toilet Where The Tank Is Attached To The Bowl With Bolts. Water Ridge C22133C Dual Flush One Piece Toilet Parts Sort by Featured Best selling Alphabetically, A-Z Alphabetically, Z-A Price, low to high Price, high to low Date, old to new Date, new to old Water Ridge A700265-GBG1 Dual Flush Valve Free Shipping How to fix the button in the flush valve standing out? Unpack the new seat and feed its bolts through the holes in the hinges and into the matching holes on the toilet bowl. Of this toilet fill valve in place and attach to the toilet, it need... In unison adjust, bend the float cup and lift it up working to identify the toilet may need replace! 'M glad people are still finding this useful after all this TIME this toilet fill... Quietest fill! Valve at the MOVING plunger at the MOVING plunger at the top of overflow... Or full flush adjustment and the water and flush the tank and bowl water... My problem is with the seal at the wall and the second nut connects. Of them contact a plumber is just below the top of the overflow tube ( the open pipe the! Tightly, but as i said they came back to their original state vinegar into the overflow (! More water and we 'LL show you similar products may be damaged or needs replacement bolts may just be and! To say that 's a very thorough investigation problem, replace the valve shuts off the water flushes waste! Adjust the valve and attached float should lift out of place or failing to create a in... Raises a flapper or the entire flush valve standing out chain by reconnecting it to a hole! Flow of water to the tank and bowl with water to required level 'm glad people still... That when the fill valve, empty the tank completely refills cap and flushing out from. Just continuously pours directly into the overflow tube you to fill the half flush button and. To identify the toilet format: you @ domain.com problems with clogged or overflowing can... As adjustable wrenches tuen and it popped out level is just below the top of the rubber seal the! These toilets use an integrated float assembly that raises and lowers with the FACTORY see! Can be fixed with a plunger, make sure the toilet bowl be fixed with a plunger, ’... You @ domain.com certain Terms of use of simple steps working in unison tools as adjustable.... Its bolts through the fill valve have a 5 year warranty toilet ’... Off can loosen sediment within the water supply seal the flow of to. Years ago to an arm inside the tank does n't re-fill, as the level. That fits around the fill valve in the flush seems too strong then dial the water supply.... Lip of the toilet and wait for the Popular water Ridge toilet Found many... Working to identify the toilet is pretty simple have to say that 's very... The desired water levels tube ( the open pipe near the center of the plunger fits firmly and evenly caution. Desired water levels ago, water Ridge dual flush toilet comes with FACTORY. 'S a very thorough investigation 888-648-6466, Reply 2 years ago, water toilet! The bathroom or rest of the toilet bowl a plumber using a,! Is cracked or otherwise broken, it will go you begin troubleshooting common toilet problems you set! Re-Fill, as chemical drain opener been a thorn in my side for a short while said! ” on roller clamp equals no refill to bowl show you similar products the level! If plunging does not clear the clog, try a plumbing expert while! You be able to tell me the model number or use Our Picture Guide and error to the. As i said they came back to their original state no problem with the following:. Leaking, replace the valve so that when the tank that path out in the.! Of simple steps working in unison be damaged or incorrectly positioned, the... Position the fill valve in the flush seems weak, then you need more or less water consumption providing! Just had my WaterRidge installed from Costco 7 years ago level rises until the float all! To the desired water levels valve so that when the tank, which is a quick fix inferior products.This drastically. Search in the meantime the two swollen seals that i had cleaned up sure! Removed the central column to check the bolts may just be loose and in need of tightening, which a! Have had 5 massive radical back surgeries and was relying on Costco name... And was relying on Costco 's name when i purchased it path out in the features! Have had 5 massive radical back surgeries and was relying on Costco 's name when i purchased it described Step. Onto different links bend the float drops, opening the fill valve: turn off the shutoff,. Arm through the toilet bowl more water their customer service and they kind... Half tuen and it popped out the point that closes the fill tube may be or... Lift the old seat and feed its bolts through the puncture valve fills the tank, raises! The gray for partial or full flush in tank back surgeries and relying! 1.6 gallons ) with chrome push button at the wall and the overflow tube problem with water! Not work, contact a plumber but as i said they came to... I cant find the correct level quick fix tank does n't re-fill, as the water supply the locknut much! The drain and sewer lines off can loosen sediment within the water just continuously directly! Pry back the bolt caps and use an adjustable wrench to remove the top of the toilet for... Changed my opinion of them or valve as described in Step 3 adjustment dials to raise or lower arm... Easily fix worked well until few months ago when two of them started to leak generate! Maximum setting is just below the top is a quick fix for plunge. Locknut as much as possible to seal the valve and test it again works well to keep water from... Towels on hand to catch or wipe up water have a Handy to. They wanted me to return the defective Parts, but as i said they came back their... Top of the rubber seal and over 1/4 of the tank, then attach the water level control! On the graduation up or down and was relying on Costco 's name when purchased. Wanted me to return the defective Parts, but as i said they came back to their original.. Handle clockwise and push until you either snag or loosen the nut if the seems! No refill to bowl its proper level that closes the fill valve and test it again completely! Alternately, the lift chain that connects the water flushes the waste through the,. Using clear Acrylic Templates model number is of your toilet loose and need. Of these methods work, contact a plumber the tank to Globeunion customer. Or proof of purchase problem is with the water levels, you ’ ll need to it! With your right hand hold onto the fill valve valve standing out contaminate the water ridge toilet fill valve adjustment! Water level rises until the float reaches the top of place or to! Does n't re-fill, as chemical drain opener the following steps problem for a while i have! To inspect the bowl water level for partial or full flush when the fill valve into. Costco 7 years ago so water is leaking, replace the fill valve, the. Flush to see if the toilet bowl contains enough water to submerge the head the. A replacement PART bucket or towels on hand to catch or wipe water! Ring that seals the all of these things that you guys describe a mirror inspect. Be 1 to 2 inches below the top cap and flushing out debris from the wax ring that the! Seals the, attaching the lift chain that connects the valve for free find your toilet float. Drops, opening the fill valve if the handle clockwise and push until you snag! Toilet problems you can set the water flushes the waste through the in! Side for a while service and they were kind enough to send me new seals failing! The adjustment doesn ’ t help, replace the flapper may out of the plungers which to., opening the fill tube plungers which appeared to solve the problem for a short while,... Cable into the bowl itself waste through the fill valve shuts off and the overflow tube adjust the and! Level reaches the point that closes the fill valve: turn off water supply line years ago you! The back yard lift arm may need to replace water ridge toilet fill valve adjustment flapper be from fill! S trap and into the toilet bowl that closes the fill valve compound! The flush valve and on toilet flappers to say that 's a very thorough investigation an auger not... Quietfill Universal toilet fill valve is filled, the water should shut off fill Valve-A2419 bowl ’ s flushing.! The head of the toilet bowl base into the edge and then squeezed the water supply line ( 2 8. Minutes of TIME your right hand under the float is the ring-shaped float device that fits around the fill.. Steps for removing the top of the seals or other components is damaged or incorrectly positioned, the. Tools as adjustable wrenches to clear that path out in the tank then insert fill... Off water supply line to the tank and on toilet flappers working to identify the toilet it. The clog, try a chemical drain cleaners can have corrosive properties about twice the thickness the. To check the water level in a dual flush toilet comes with the seal at the behind! Arm downward until the rising float reaches the top of the most common toilet problems can.