During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. Eligible clients will receive this credit following the end of the deferral period, if their loan is in good standing and has not been repaid in full by the time the credit is applied. There are a number of actions clients can consider to ease cash flow challenges. If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment. We remain committed to ensuring that your insurance needs are met. While our stores are closed, our advisors and insurance solutions remain available to you across a variety of channels. Please note that you have up to one year from the date your trip was interrupted or cancelled to file your claim. Any medical emergency claims not related to COVID-19 continue to be covered. We also recognize that now more than ever, clients turn to us for advice and support. To initiate the direct deposit process or by email at rbcigroupannuity@rbc.com. Sign up for pre-authorized debit for the payment of your auto and home insurance premiums. Refer to Global Affairs website for more information: https://travel.gc.ca/ opens new window. You may be able to temporarily change these limits up to three times per calendar year for a maximum duration of 60 calendar days each time. Don’t forget about your Work-Life Employee Assistance program (EAP). We will continue to offer our perspectives to help you navigate through these uncertain times. Who can buy travel insurance from RBC Insurance? COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans. COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. Thank you for choosing RBC. If you are booking new travel, please remember to consider the following: Visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance regarding any upcoming travel. What is the difference between a Level 3 and Level 4 Advisory? Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. If you have already scheduled deferrals with us for a date in the future, the deferral will proceed as instructed. Need support? What is the Infectious Disease Emergency Leave? Some travel insurers are starting to sell international travel insurance to Australians, such as Cover-More and Fast Cover. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable. As a first step, RBC will be donating funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada opens new window; Feeding America opens new window and The World Health Organization’s Covid-19 Solidarity Response Fund opens new window. Coronavirus COVID-19 is being called a pandemic by insurers, making travel insurance policies void. Need help with Online Banking or the RBC Mobile app? Search for a Store to speak to an Advisor by phone or video. Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here. While we offer this guidance, we strongly recommend that the employer consult with their own legal counsel and RAMQ for additional guidance. RBC has no affiliation with the app and assumes no liability for its use by any person. Many rely on summer jobs to help pay for their schooling. Your payment amount won't change during the term of your mortgage. Any Trip Cancellation/Interruption claim related to COVID-19/Coronavirus will not be payable if the policy was purchased or trip was booked/paid on a RBC Credit Card, on or after March 13, 2020 5:30PM (EST). This pandemic is considered a “known or anticipated event”. If you have to cancel or interrupt your trip due to COVID-19, your Trip Cancellation Trip Interruption coverage will not cover the claim. For those insurance policies with Trip Cancellation Trip Interruption coverage, COVID-19 Pandemic will continue to be considered a known occurrence and as such is excluded from coverage. If you are receiving your payment by direct deposit into your account, there will be no impact to your payment. If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract COVID-19, you will not be covered under emergency medical insurance. You will earn 1.25 RBC Rewards points for every dollar spent when you use your RBC Avion Visa Infinite card to pay for travel-related purchases made at merchants classified by Visa's “Merchant Category Code” (“MCC”) as “travel”, which may include: airlines, accommodations, tour operators, cruise lines, travel agencies and car rental companies. If the employee is still within the layoff period of 90 days for disability or 180 days for all other benefits, coverage will be extended for the period provided in the new regulation provided the employer continues to remit premium for them. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. At RBC Insurance, we understand that we are in unprecedented times and many clients are facing financial hardship. COVID-19/Coronavirus Travel Insurance Claims Process. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary.  Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance. We ask that you check the branch locator for the most current information prior to your visit. Have questions? Trip Cancellation/Trip Interruption Update. While the Government of Canada continues to offer financial and economic support, we’ve also been reaching out to offer our help - to ask how clients are doing, answer any questions they may have about their personal finances and to see if we can help, as they manage through the weeks and months ahead. This is a rapidly evolving situation and the risk assessment is likely to change frequently. Coverage now includes travel to, from and through the US and US territories for all purchases on or after September 18, 2020. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance. Protect yourself against travel and emergency medical situations with one of several travel insurance packages from RBC Insurance. Some restrictions apply. Am I covered for medical emergency? See the travel insurance section below for more details. Thank-you for your patience and understanding. Upon enrollment, a certificate of insurance will be issued to you together with the insurance application/confirmation of coverage and medical questionnaire (if applicable). Paid after the end of RBC ’ s limit the spread of COVID-19, limitations and exclusions all to! 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