The Western Digital Ultra Portable 2TB external hard drive is a small and portable hard drive that can securely store your files offline. Often people find themselves in trouble when they forget password because they don't want to lose their precious data. So here I am.. Open SmartWare and read Help about Retrieve tab. Locate the icon assigned to Western Digital My Passport drive and Right-click the connected drive icon and click ‘Format’ in the pop-up menu. In Control Panel, go to Devices and Printers. https://support-en.wd.com/app/answers/detail/a_id/21239. You’ll want the following special tools: Plastic Cards; iFixit Opening Picks (Set of 6) Click the "Change permissions" button. Highlight "Disk Utility", then double-click it. The deep scan result will contain all the data files on the WD My Passport external hard drive. The Disk Management says that it is healthy. Plug it to another USB port. You can view all the saved folders and files or retrieve them. Open its properties and then open drivers, simply uninstall it. You should see a folder named WD BAckup.sesstor. It depends on how you stored the files. Then I installed Fedora. However, if I plug it into the TV, it recognizes some or most of the files, so I … 2. The first and foremost thing is to remove the WD My Passport safely … Open the My Book drive and double-click on the installer file. Powered by Discourse, best viewed with JavaScript enabled. Now, open File Explorer from your Windows computer. If not then try it first, as it will help you to recognize and fix the hard drive issue. In other times, it suddenly became read-only after you have been using it for a while. 5-Steps WD My Passport Drive Recovery. Opening a WD My Passport external hard disk drive, both the old and new style of case. WD My Passport External Hard Drive shows up as F:\ drive, but the music in iTunes cannot be found I have a WD My Passport which comes up as 'F' drive. Then I downloaded Wine, but in vain. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Try each until you find you backed up files. Without the password, the drive can't be opened to view files. Open that and continue opening until you reach a folder with History and Volume{} folders. Select … Open ‘Users’ and a NAME folder. You should see a folder named WD BAckup.sesstor. Besides, WD My Passport hard drives are built in with backup and encryption software which helps to ensure your data safety. WD Passport hard drive data recovery after physical damage to connector. Please let me know if this will not help you. Thanks to those who will help. Other? I don’t care about the files since I have a backup. Step 3. WD Passport hard drive data recovery after physical damage to connector. You now should have Folders matching your source drive and with your files. it will point to the computer name. WD Backup software? Step 4. Now, click the Start button and select ‘This PC’. I tried it with another computer and the same thing happens. I purchased a Western Digital 2.0-3.0 1Tb hard drive , it worked for about 3 weeks then my HP Laptop stopped recognizing it. WD Smartware files can be seen and recovered using Windows File Explorer, but it is tricky. However, when I right-click on the drive, the only option I can click is “Delete”, the rest cannot be clicked like “Open” or “Change drive letter.”. I would suggest you to refer the link below and follow the instructions to troubleshoot the issue. It does the same thing on a Windows or a Mac. Give Your WD My Passport External Drive a Name. I need instructions that will allow me to view the existing files on my WD Passport Ultra before using them to restore anything. In the check options window, here we choose “Check partition and fix errors in the partition using chkdsk.exe” and … The Disk Management says that it is healthy. In situations where you are unable to detect your hard drive. Connect WD drive to your PC, right-click on the WD My Passport external hard drive and select "Properties". Open Volume { } folder. Step 5. Reinstall USB Controller. Why to erase WD Passport external hard drive? If you don’t find the.exe file, open the WD Apps for the Windows folder. Open Volume{} folder. Download and open AOMEI Partition Assistant, right-click the WD passport, select “Advanced” and click “Check Partition”. A small window will open up. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; It is on the Device Manager and Disk Management. On the next screen of Disk Utility you will be able … The security of the drive is locked with the help of a password. Open that and continue opening until you reach a folder with History and Volume { } folders. I can find it, but I can't open it and view the files. Here’s how you can recover data in just 5-Steps from a WD drive (external & internal) with the help of Stellar Data Recovery software. I contacted WD but no help came. Connect your WD external hard drive to your computer, and open Disk Management. jRin.net shows you how to extract the drive from a Western Digital My Passport portable hard drive (external USB 3.0). WD Smartware software?Windows File Explorer? Plug in a USB cable to the WD My Book external hard drive and connect the other end to your computer. Is the drive showing on File Explorer? Step 2. In the Disk Management, it has no name but I recognize it because of the size. Upon the fifth failed attempt, you will be prompted to erase your drive. But I want to use my WD My Passport EHD. So please help! A new Windows Explorer window opens, on the left side of the screen; you will see a list of installed drives and their drive letters. A Universal Serial Bus (USB) Controller is a chip or device that enables the … 3. Make sure you tick the checkboxes "Hard Disks" and "External Disks." Now SmartUnlock.exe doesn't open in Fedora. Launch Disk Utility; You can find disk utility by clicking on the spotlight search button, then type "Disk Utility". I bought a WD Passport Essential external hard disk, copied all the stuff into it in Windows 7 and got rid of Windows 7. I use this for backing up music & photos etc. I opened the first folder, WD Discovery and found more files. Until that is run the hard disk is not visible. Click the "Security" tab. To recover/display for WD BAckup open the drive in File Explorer. 2. It is on the Device Manager and Disk Management. Have you tried to run check disk command? I don’t know which one to open. It helps keep your digital content safe. WD My Passport is trusted portable external hard drives produced by Western Digital. I saw a post about getting the WD app, and I did that, but it doesn't recognize my device, or at least it is not detecting it. Open that and you find several Volume.xxxx folders. It appears to be no longer working and it asks me to format it, which I have tried and windows is unable to do this. One such way is to install a password on your external hard drive. WD My Passport uses 256-bit hardware disk encryption encrypted with a key. When it comes to external hard drives, many users choose WD My Passport because of the rapid transfer rates and compact appearance design. At the bottom of the tab, next to 'For special permissions or advanced settings, click Advanced', you need to click the "Advanced" button. Sometimes, the WD external hard drive is read-only on Mac when you just got a brand new WD external hard drive. To open Disk Management, you can type “diskmgmt.msc” in the Search box or Run box and press Enter. They said I had to go contact Microsoft.com for help. If you used smartware to backup your files, just go to computer and doble click on the passport icon, inside you will see a folder with the name smartware.swstor, if you … To partition external hard drive: 1. When I plug my WD passport into my computer (or any computer) it isn't coming up. Re-insert the WD My Passport. The hard disk has a software called WD Smart Unlock. To recover/display for WD BAckup open the drive in File Explorer. Alternately you can open the backup drive under Windows Explorer and select WD SmartWare.swstor. It no longer shows that its even connected to my laptop. Your WD My Mac Passport drive should now be running on your screen. WD Security Enter an incorrect password five times in a row. My WD My Passport won’t appear in My Computer. Here’s a good vid on taking one apart How to dismantle a Western Digital My Passport external USB 3.0 hard drive. My WD My Passport won’t appear in My Computer. This is how you open a Western Digital My Passport external Hard drive. I have a WD Ultra "My Passport" external hard drive and had originally configured it to my MacBook pro, but I just received the surface pro 4 as a gift and I'm trying to use the external hard drive with this device. Access your Drives Did a search for WD Discovery.exe and four files appeared. The first … The most common reasons for a read-only WD external hard drive, like WD My Passport, are listed below: 1. Step 2. WARNING: Opening a drive voids any warranty. In the Disk Management, it has no name but I recognize it because of the size. The WD My Passport Ultra comes with the software which can be easily installed on your Windows/Mac computer. If not, neither software will recognize it. Agree to the terms, and then click Erase Drive. Powered by Discourse, best viewed with JavaScript enabled. Western Digital offers a series of portable external hard drives called WD Passport or WD My Passport hard drives. WD Backup files can be shown using Restore feature on the Backup screen. And use a WD My Passport data recovery software to retrieve lost or deleted data from a corrupt, formatted and inaccessible WD drive. What can I do? Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. You can see your passport drive visible there. My Passport external hard drive you reach a folder with History and Volume { } folders Discovery. It will help you to refer the link below and follow the instructions to troubleshoot issue! Have been using it for a while select “ Advanced ” and click “ Check ”! Click the Start button and select WD SmartWare.swstor cable to the terms, and open AOMEI Partition Assistant right-click. Is run the hard Disk has a software called WD Smart Unlock password because they do n't to. Universal Serial Bus controllers > right-click every USB Device found there and select SmartWare.swstor. 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