I paid $30 for IBird Pro 5. Why must I pay another $20 for an update? Seems excessive.

You absolutely do not have to pay for any upgrade to our products. There can be several reasons you are not seeing a Download button instead of a Buy button.

 

It may be that you are not logged into the app store on your iPhone or iPad. If  you are not signed into the store there is no way it can tell that you already own the app.

It may be that you are signed into the store but with a different account. The only way you can get a free update is if you are updating the app on the same account that you bought it with.

 

We find that customers often forget what account they used to originally buy an app. Or they have several iPhone or iPad accounts. If you are not sure which account you used to buy our product look for the email receipt that Apple sends whenever you buy an app. The email address will be the account you would sign in with.

 

You will know you won’t be charged for an app when instead of seeing a price on the Buy button it says Download.

Is my iBird Pro HD app now discontinued?

Yes we did discontinue all three HD apps: iBird Pro HD, iBird Yard+ HD and iBird Lite HD. However Apple will keep these apps in the iCloud indefinitely and you are still able to download to any iPad.

 

Waite’s Guide to Birds of America for the iPad is our replacement for new buyers who are interested in a more powerful high definition app. Why did we do this? All three of these HD apps were becoming aged as their underlying architecture was based on old technology. We felt that it would a mistake to try and upgrade them and what was needed was a complete replacement.

 

We wish we could have made the Waite’s Guide available for free to owners of HD products but unfortunately Apple’s app store model does not support transferring the ownership of one app to a new app. The only consolation we can offer is that we will keep the new Waite’s Guide on sale as long as possible so that prior HD customers can painlessly download and enjoy it.

What are the differences between iBird Explorer PRO and iBird PRO HD?

iBird  Explorer PRO for the iPhone is a “universal” app, meaning it is designed for the iPhone sized screen but also can stretch to fit the iPad larger screen size.

 

iBird PRO HD for the iPad, which we no longer sell, was a native iPad app, meaning its interface was designed from the ground up to take advantage of the larger-sized iPad screen. So for example the search engine on PRO HD showed more information when searching and requires less tapping to see the results.

 

Please read our Differences between iBird Explorer PRO and iBird PRO HD blog post to learn more.

 

I have iBird on my iPad, can I load it on my iPhone?

It depends on what version of iBird you have on your iPad.  If you have one of the universal iBird apps then, yes, you can install it on your iPhone or iPod Touch.  If you have a native iPad version of iBird: iBird PRO HD, iBird Yard Plus HD or iBird Lite HD, then no.  These iBird apps were built specifically for the iPad.

Uninstalling and Reinstalling in your iTunes account

To uninstall iBird from iTunes go to the LIBRARY in the left hand navigation menu. Then select Apps under LIBRARY and you will see a list of all your Apps. Now right click on any app you would like to remove and select Delete from the drop down menu. Click remove and then click Move to Recycle Bin.

 

To reinstall iBird in iTunes you’ll need to sign into iTunes using the same Apple ID and password you used to originally purchase iBird. Since you’ve already purchased it and should have a receipt, you won’t have to pay for it again. After you click “Buy” and confirm the purchase by entering your password, you’ll be advised that you’ve already purchased this item. To download it again for free, select OK.

 

After you connect your device to your computer, click on your device under the section DEVICES. Once you do that, click on the tab that says “Apps.” You will want to make sure that the iBird app you have downloaded is checked so you can sync it.

 

Sync your device to your computer.

Uninstalling and Reinstalling iBird on your device.

Uncheck the app’s name under the Applications tab for you device in iTunes.
Click Sync (this will uninstall the app on your device).
Recheck the app’s name under the Applications tab.
Click Sync again to reinstall the app.​

Can I install iBird on more than one device?

Yes.  Sign into iTunes using the Apple ID and password you used when you previously installed iBird.  After you click “Buy” and confirm the purchase by entering your password, you’ll be advised that you’ve already purchased this item. To download it again for free, select OK.

Can I get a refund?

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user’s privacy but it means as an app developer we have no way to issue you a refund.

 

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple’s refund policy http://www.apple.com/legal/itunes/us/terms.html.

 

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

 

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

 

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple’s express lane support. You will need to select iTunes store and go from there.)

 

1-800-275-2273

 

Apple’s first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

When I tap on iBird nothing happens/iBird crashes immediately after I open it.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be device’s memory is corrupted. Close iBird in the multitasking tray (double tap the Home button) and try opening iBird again. If that fails try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.