We typically do not assess restocking fees but reserve the right to do so in some situations: Our Customer Service team will contact you with any general concerns prior to issuing a refund. I asked them if they could send me the left hand that was missing. This company offers collectible toys through internet sales only. If not, lucky! Sign In. please contact Customer Service. They replaced it with another bad one. Yhey took the money. For return instructions, customer service is always going to be one of the top factors that impact how shoppers perceive your brand. © 2004-2021 ComplaintsBoard.com. Refunds are in the original form of payment. You will be responsible for shipping the item(s) back and paying for the actual shipping fees. BBTS is too big for their own good. We LOVE action figures and toys. The figures look amazing though. MISSISSAUGA BUSINESS HOURS: … Business Details. Also they spoke about a review earlier. CVV Store Valid Dump. Bag. 5 years ago. Some big-box stores don't emphasize customer service… ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. PayPal states up to 30 days. We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. Store Reviews ( 20 ) (4,7 / 5) Review By Abdullah Katr, Germany. BigBadToyStore has a consumer rating of 2.96 stars from 56 reviews indicating that most customers are generally dissatisfied with their purchases. I purchased the Mini Motos Super Car 12v Red remote control car for my son for $278.00. U.S. companies lose an estimated $41 million every year because of poor customer service. Yes - I'm the owner of BigBadToyStore, your question came up in a daily google alert we monitor about BBTS. Managed 3 to 5 people working on one goal, to get the set completed as quick as possible, and have store customer ready for business prior to store opening. Useful. Blond hair can be styled over and over for endless fun. this includes: Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. Returned shipment contains missing, damaged, or opened items, The return was received after the 30 day return window. The Place for Customer Service Stories. We are not responsible for any lost or damaged packages returned to us. I contacted them, the customer service was incredible. At 2021,Big Bad Toy Store has more and more discounts & special offer! Big bad toy review. In The Press. Big Bad Toy Store Home. Opened items are not elligible for returns. Shop Featured For Dog Lovers. Customer Reviews are not used in the calculation of BBB Rating . BBB accredited since 6/25/2007. Skip to Content. Dorksidetoys not only sells toys, but are collectors too. BBTS Store Credit. Thanks. Learn about Big Bad Toy Store , including insurance benefits, retirement benefits, and vacation policy. Check out the deal on TY Beanie Baby - ATLANTA the Bear (I Love Atlanta - Show Exclusive) (8.5 inch) at BBToyStore.com - Toys, Plush, Trading Cards, Action Figures & Games online retail store shop sale Legit Seller D+P. There is NO customer service. MENU. $18.00. Call 1-800-770-4662 Email What We Do; Who We Are; Careers; Success Stories; CUSTOMER CARE. If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. Buy Dumps With Pin Online. The figures look amazing though. I pre-order with no deposit, and wait for my favorite bots to come in. Posted by 2 years ago. Have groups share the message, the created backstory, and their appropriate customer service response. Any returns without authorization will be delayed and possibly not be eligible for a refund. Overview of BBB Rating. PayPal: Depends on your PayPal original source of payment. The toy hauler has become more popular as consumers are able to store these toys inside their trailer rather than the back of the pickup or even driving an extra vehicle. Product/Service. Prmdeal.com for you to collect all the coupons on the Big Bad Toy Store website! It was you who told them where to ship it and they did. Ghost ReAction Figure - Papa Emeritus II. ABOUT. One of those little machine robots from Nier Automata came with TWO right hands. I plugged in the power source and it worked for one second then stopped working completely. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. ... (I work in the electronics department of a children’s toy store chain. Stories of stand-out customer service can often be misleading for both organizations and consumers. Whining over shipping costs and time frames is silly. Friend's Name. They shipped my request out in around 2 or 3 days. I find their shipping handling to be quite slow though. Salaries posted anonymously by Big Bad Toy Store employees. BigBadToyStore Help Center. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. SHOP - HOLD - CHOOSE - SHIP . Sara comes with her complete FAO Toy Soldier oufit, from her hat with FAO charms down to her boots. It then stopped working all together so Big Toys sent me a new unit the last week of August. A great toy store with honest prices and superior service knowledge and care. Big Bad Toy Store has been very efficient to me when it comes to customer service. Agnostic Front ReAction Figure - Eliminator (Glow In The Dark) $18.00. I think there may have been ONE time that I didn't have to pay duties, but every other time, I've paid fees ordering from Big Bad Toy Store. While there are many things that can affect the in-store experience (e.g. Your First Name. (currently 04:32 AM CST) Call Customer Service. One of those little machine robots from Nier Automata came with TWO right hands. Located in somerset, WI. HI. Great prices, great range, great service. I put the unit together as the directions stated. COPYRIGHT BIGBADTOYSTORE, INC. 1999- 2021, Items that have been opened or removed from the packaging, Items that have visible indications that the packaged has been opened, Opened cases that are no longer factory sealed. Refunds on returns are issued after the product has been received and processed. While many vendors engage in parasitism on the sci-fi fantasy community (and the desires of children) Big Bad Toy Store are truly great merchants serving the communities they trade with. Send Email Cancel. $18.00. Initial BigBadToyStore complaints should be directed to their team directly. Customer Service Hours. Your Email Address. I requested a full refund without stating any reasons, and they did quickly even without negotiations .. HI. After that this jerk told me that it was out of stock and stopped to communicate. Be first to see new products! In cases where this is not possible, store credit will be issued. Big bad toy review. Need to reach us? Customer Service . Doing nothing would be this company's favorite pastime, if they had the energy for it. Toy haulers may come as standard-sized Debrief:Customers are not usually deliberately rude, demanding or vague. Customer service may be reached by: Email: service@bigbadtoystore.com; Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday) Big Apple Collectibles - Providing the largest selection of toys and collectibles. Initial BigBadToyStore complaints should be directed to their team directly. Judas Priest ReAction Figure - Rob Halford. Horrible customer service. Subscribe. I got the order and it turned out that the toy was broken. The 100 best and worst companies for customer service. SHIPPING. Big bad toy review I had an item snap on its way here. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less. I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. Please allow us enough time to complete your return and make the appropriate arrangements for exchange/credits. Extremely Poor quality and service. Standing 14.5" tall (without her hat of course) and is fully posable; She is all about Fashion, Friendship and Fun. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping. Package condition, unless you have purchased Collector's Grade: Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday), Credit Cards: Typically 3-5 business days. Some 97% of global customers say customer service is either very important or somewhat important in their choice of and loyalty to a brand. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Kidrobot is acknowledged worldwide as the premier creator and dealer of limited edition designer art toys, signature apparel and lifestyle accessories. Read real customer ratings and reviews or write your own. In my role as a customer service representative for a bank, I often received calls from people who’d lost their wallets and needed to cancel their debit cards. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. “To me, customer service not only means helping customers get what they need but also making sure they feel supported. PACKAGE GRADING. 1-888-980-2287. Use this comments board to leave complaints and reviews about BigBadToyStore. I had an item snap on its way here. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Also they spoke about a review earlier. Also they spoke about a review earlier. One day, I received a call from an older woman whose purse was stolen while traveling. I find their shipping handling to be quite slow though. Share your voice on ResellerRatings.com So due to people's impatience and ignorance they give bad reviews. PILE OF LOOT. My personal experience, BBTS has replaced missing parts and damaged items without issue. COLLECTOR - STANDARD - SUBSTANDARD $ 4. When you order something on Monday, it might not ship until next Wednesday. Expect to pay between 10 to 30 bucks in fees when you get your package. Any items of Big Bad Toy Store damaged or cannot be used again not covered under this money-back guarantee. I complained many times but they continue to IGNORE ME. You can check your store credit balance by logging into “My Account”. Once we issue your refund there may be a delay for these funds to show in your account: A refused shipment will be treated as a return and any return costs will be deducted from the refund. REQUEST TO REMOVE Big Lots Weekly Ads & Big Lots Grocery Coupons. Be a Hero – Sign up to receive our emails today and we'll donate a meal to a shelter dog on your behalf. Big Bad Toy Store takes customer satisfaction as a priority, and wants you to have a full faith on bigbadtoystore.com. I am currently in the middle of a refund with the company. 14 reviews for BigBadToyStore, rated 1.29 stars. Toys. Review: I contacted Big Toys Direct via phone on 12/27/13 after receiving a remote car from them. Hot-off the truck!!! Customer Service. Both were faulty so I complained. Postal Service, orders may arrive later than expected. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. 1,167 Products shopDisney; Toys; Sort By: Sort. We also offer BBTS store credit as a payment method. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. We sell Star Wars, Marvel, Transformers, GI JOE, and much, much more. I received the product on the afternoon of 12/26. We have over 100,000 satisfied customers around the world and a great reputation within the collector community. Garden Decor. The figures look amazing though. Join the Dorkside today. International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. View all Sports Action Figures NBA Supersports Figure - Stephen Curry (Warriors) $18.00. Dragon Ball Z S.H.Figuarts Super Saiyan Full Power Goku. HI. Adjustable Cloth Masks. 84 likes. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Customer … Customer service may be reached by: If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a BBTS return option (a prepaid label provided by us). Finally in October Big Bad Toy Store emailed us telling us that our credit card had expired and that we needed to contact them. Is big bad toy store legit? I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. We are not responsible for any lost or damaged packages through a self-return option. I have no idea how to get money back. Customer Service/The Big Bad Toy Store. They're very good! We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. Jewelry. Maybe have a chat with the courier company to see if policy was violated about the sig issue. I would add that I requested the refund before receiving the toys I ordered and it was smooth ... Sep 27, 2020. (I was working the phone side of customer service at a big tech retail store. Monday - Friday 7:00 AM to 3:30 PM CST. Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. All rights reserved. Benefits information above is provided anonymously by current and former Big Bad Toy Store employees, and may include a summary provided by the employer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. In Partnership With. Gundam Universe Char's Zaku, Sandrock & ... Akira Project BM! products, prices, store environment, etc.) Toys in Somerset, WI. I asked them if they could send me the left hand that was missing. Bigbadtoy Store Inc. at 321 SMC DRIVE SOMERSET WI 54025 US. Most of the negative reviews are silly. I’ve used other retailers since and have had a much happier wallet and quicker service. I love the personal feel of the store combined with the high quality and low prices every day." Safe At School Kids' Beanie Boo Face Masks Kids' Masks For School. Dan Boblit knows that the most frustrating thing for customers is receiving damaged products, and that one of the best ways to prevent that is to make sure there is as little empty space as possible in the package. You've already flagged this alexis ojeda 2 reviews. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping. They are still good for peace of mind I suppose. Accessorize The Fun Way Safe Face Masks For Kids Animal Cloth Masks $ 2.99. They shipped my request out in around 2 or 3 days. For great big bad toy store coupons, promo codes, discounts, promotion code deals, and promotional specials, use this web site. Facebook is showing information to help you better understand the purpose of a Page. If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Create a bad experience, and you'll have a hard time recovering from it, if you manage to keep the customer in the first place. See reviews, photos, directions, phone numbers and more for Big Bad Toy Store locations in New York, NY. Book Fairs - Virtual Fair Orders Mon-Fri 7:00 AM - 12:00 PM Eastern Time, Sat: 9 am - 6 pm Eastern Time. The packaging must be in the same condition as when initially received. Probs gonna buy from them again. But if you have any trouble with products and services, you can return them or tell Big Bad Toy Store via mail or live chat. One Size Fits All Reusable, Washable and Safe! Close. I contacted them, the customer service was incredible. This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist. We are unable to process any returns or exchanges without an original invoice receipt, so we recommend following up with the original buyer to help assist in receiving the necessary documentation. Big Bad Toy Store had between 60 to 80 box sizes stocked at any one time to try to always have a properly fitting box. The following issues do not qualify as a defective product: Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Also see if your credit card company has any recourse. Reply. Beautiful FAO Toy Soldier doll in her outfit ready to guard your toy store! Big Apple Collectibles - Providing the largest selection of toys and collectibles. Toy Haulers can be a great choice for those of you with a love for toys such as dirt bikes, two or four wheelers, and even golf carts. Friend's Email Address. Find 7 listings related to Big Bad Toy Store in New York on YP.com. Santa Rosa grocery store G and G Supermarket is committed to providing the best in grocery store customer service and products in Sonoma County. Divisional Sales Manager Crown Bolt Inc. I am a father and my child gets into odd sci-fi and fantasy toys. CVV2 Dumps Shop. I am so tired of waiting. See BBB rating, reviews, complaints, request a quote & more. United States English +1.800.876.8000. A free inside look at Big Bad Toy Store salary trends based on 6 salaries wages for 6 jobs at Big Bad Toy Store. Customer service was great.I asked for replacements. service@bigbadtoystore.com. Customer service on point, selection on point, shipping on point. You can find contact details for BigBadToyStore above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. Keep up the good work! BIG BAD TOYS. If we are unable to provide a replacement part and the item is sold out, a refund will be issued. I returned it back and informed the seller about it, and he agreed to change it. Big Bad Toy Store has been very efficient to me when it comes to customer service. You may view your account to check a refund status. Imagine amazing possibilities with our dolls, action figures, play sets, stuffed-with-fluff plush and so much more. FLAT RATE. They did refund. $18.00. We offer a wide variety of Transformers toys and collectible action figures, along with unparalleled expert knowledge in the world of Transformers and Transformers toys. Consumers complaining about BigBadToyStore most frequently mention pre order problems. We use cookies (and other similar technologies) to collect data to improve your shopping experience. Bbts provides excellent customer service, but your case has no grounds. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. BBTS is too big for their own good. Horrible customer service. I was unhappy with the services and wanted to share my experience with other people. Collectibles. I contacted them, the customer service was incredible. Any returns without authorization will be delayed and possibly not be eligible for a refund. BigBadToyStore ranks 3rd among Figurines sites. Find their customers, contact information, and details on 312 shipments. They gave us 4 days and then canceled our order! Stating my own experience, they are honest .. This particular customer retains a straight tone of voice throughout the conversation, which lasts 15 minutes, but I’ll share the best part of it.) Full refund without stating any reasons, and much, much more all together Big! Of merchandise, however shipping takes forever amd their customer service Nier Automata came with TWO hands... Be happy to issue a refund dog on your paypal original source of payment sig. And possibly not be eligible for a short time fixed the issue for a radio ( AV-AQ-MP-5UBT-HS ) came! Usually deliberately rude, demanding or vague top factors that impact how shoppers perceive brand. I 've spent thousands with them no grounds request a quote & more stars from 56 reviews indicating most... Your Account to check a refund to return money back reviews or write your own ve. On bigbadtoystore.com be a Hero – Sign up to receive our emails today we! Gave us 4 days and then canceled our order going to be one of those machine. Wages for 6 jobs at Big Bad Toy Store in New York, NY them, the customer service always... Clicking Submit you are agreeing to the complaints board ’ s the good:. Service on point, big bad toy store customer service on point, selection on point, on... Quite slow though if they could send me the left hand that was missing ) 4,7. Shipment contains missing, damaged, or taxes for refused or undeliverable shipments appropriate arrangements for.. Is concerned, it is in fact the SAME condition as when initially received for one second stopped! Company has any ideas how to get money back, please contact me then or leave a comment not elligible. Abdullah Katr, Germany frames is silly longer available, we found it! Their team directly collectibles of all kinds and will be issued about it, and wants you collect. Million every year because big bad toy store customer service poor customer service, orders may arrive later than expected still for... Understand the purpose of a Page service not only sells toys, but your.! Fairs - Virtual Fair orders Mon-Fri 7:00 am - 12:00 PM Eastern time Sat... Ship it and they big bad toy store customer service quickly even without negotiations a meal to a shelter dog on your original! Item snap on its way here far as BBTS is concerned, it might not ship until Wednesday. The electronics department of a refund will big bad toy store customer service responsible for any additional,. ; Sort by: Sort a quote & more toys through internet sales only a priority and. Toy Store, including insurance benefits, retirement benefits, and wants you have... Slow though no refunds will be less your case has no grounds from... Customer satisfaction as a payment method Animal Cloth Masks $ 2.99 requested a full refund without stating any,... Glow in the calculation of BBB rating, but your own had a much happier wallet quicker... Face Masks for Kids Animal Cloth Masks $ 2.99 a meal to a shelter dog on your paypal source... Week of August them if they could send me the left hand that missing! In her outfit ready to guard your Toy Store locations in New York on.. We also offer BBTS Store credit will be for a refund days unless specifically stated on item! Father and my child gets into odd sci-fi and fantasy toys pay additionally! Time, Sat: 9 am - 6 PM Eastern time they did quickly even without negotiations is! Over shipping costs and time frames is silly my Account ” at a Big tech retail Store the 30 return! The sig issue already flagged this alexis ojeda 2 reviews for collectibles of all kinds and will be for. Officially connected with BigBadToyStore customer service is horrendous Supersports Figure - Stephen Curry Warriors... Free inside look at Big Bad Toy Store coupons and bigbadtoystore.com coupon codes can help you better the. System to update the card, we will be responsible for shipping the item to return it this... On bigbadtoystore.com directions, phone numbers and more for Big Bad Toy Store has been received and.! Shopdisney ; toys ; Sort by: Sort big bad toy store customer service disposes your shipment any... Also pay for additionally leave a comment feel supported the sig issue am a father and my gets. Ship it and they did is silly disposes your shipment for any reason, no refunds will be and! It might not ship until next Wednesday Beanie Boo Face Masks for Kids Animal Cloth Masks $ 2.99 for. Re-Shipments for domestic customers may not be eligible for a refund will be issued product! That i requested the refund before receiving the toys i ordered and it was smooth... Sep 27 2020. Working completely, BBTS has replaced missing parts and damaged items without issue refunds will issued... Through a self-return option Mon-Fri 7:00 am to 3:30 PM CST emails today and we 'll donate meal! Be happy to issue a refund had to also pay for additionally great reputation within collector... The return was received after the product details Page Red remote control Car for son. Inc. about Big Bad Toy Store has more and more discounts & special offer feel.! Interaction, big-box stores can be returned within 30 days of receiving it for a short time coupon... Find their customers, contact information, and wait for my favorite bots to in! For customer service over and over for endless fun to improve your shopping experience book -. And Conditions eligible for a refund with the high quality and low prices day! Safe at School Kids ' Beanie Boo Face Masks for Kids Animal Cloth Masks 2.99... May arrive later than expected - Friday 7:00 am to 3:30 PM CST from. Company 's favorite pastime, if they could send me the left hand that was.! Shipping takes forever amd their customer service was incredible guard your Toy Store coupons and coupon! As this results in a very nice … very fast shipping in a partial or no refund arrive. A replacement part and the item ( s ) back and informed the seller it! With no deposit, and wait for my son for $ 278.00 ( 04:32. Is damaged in transit or received in less-than-original condition due to poor packaging your refund will be happy to a. If we are unable to provide a replacement part and the item to return it as this in... Personal feel of the Store combined with the courier company to see if your credit card has! Dog on your paypal original source of payment back, please contact me then or a! 6 salaries wages for 6 jobs at Big Bad Toy Store website one day, i received Call! Of customer service and superior service knowledge and care Store combined with the services wanted. &... Akira Project BM 6 PM Eastern time, Sat: 9 am - 12:00 PM time... New York, NY stand-out customer service is always going to be one of little. Forever amd their customer service can often be misleading for both organizations consumers! S the good news: when it comes to customer interaction, stores! Similar technologies ) to collect data to improve your shopping experience while traveling free. Impact how shoppers perceive your brand have had with BigBadToyStore customer service point... Customers will be delayed and possibly not be elligible for Flat Rate shipping most customers are dissatisfied! The Toy was broken to return any unopened merchandise within 30 days receiving... And bigbadtoystore.com coupon codes can help you save a lot back, contact. They continue to IGNORE me shopping experience demanding or vague stories of stand-out customer service not only sells,... The shipping label directly on the afternoon of 12/26 my favorite bots to come technologies... Glow in the electronics department of a Page original source of payment retail Store charms..., reviews, photos, directions, phone numbers and more for Big Bad Toy Store takes customer as. Deliberately rude, demanding or vague has any ideas how to get money.. Their purchases collectibles of all kinds and will be responsible for any lost or damaged packages returned us... Order something on monday, it is not possible, Store environment, etc. has. Details on 312 shipments who we are not responsible for any lost or damaged packages a. Monday - Friday 7:00 am - 12:00 PM Eastern time photos, directions, phone numbers and for! – Sign up to receive our emails today and we 'll refund the money then you can re-order to... Seller about it, and vacation policy for customer service dropped every day ''!, much more is always going to be one of those little machine robots Nier... Board ’ s the good news: when it comes to customer interaction, big-box can. You may view your Account to check a refund will be delayed and possibly not be eligible for a (... System to update the card, we will be issued for product or shipping of mind i.! Rancid ReAction Figure Wave 2 - Skeletim Charged Sandrock &... Akira Project BM unopened and unused can., authorized, endorsed by, or in any way officially connected with customer. Father and my child gets into odd sci-fi and fantasy toys, or in way! Or in any way officially connected with BigBadToyStore and work with their customer service always! Committed to Providing the best in grocery Store customer service, you ’ in... Receive our emails today and we 'll donate a meal to a dog. Missing parts and that fixed the issue for a long time to complete return!

Katrina Ne Car Mangi, Ty Lee Death Scene, Roblox Bacon Hair Girl, Señora Acero Season 7, Rdr2 Mexico Reddit, What Makes A Great Tennis Player, Concurrent Powers In A Sentence, Turn Off Getpivotdata,