FAQs

Frequently Asked Questions

Jump to section: General, iPhone, iPad, Android, Kindle, Windows 8, Waite’s Guide to Birds of America, iBird Journal

General back to top

I can’t hear the bird calls

Each device is different, please look at your device's user manual to learn how to operate the sound on your device.

How much space do I need for iBird PRO?

iBird PRO will use 600 MB after it is installed.  However, you will want to have at least 1 GB (One gigabyte – 1,000 megabytes) of space available during the installation process for the iBird database. While it only uses half that, as it downloads it may put part of the files in a temporary part of your memory so at times you may need twice the space.

Will iBird work on my device?

Try downloading the free version- iBird Lite, if it works then all iBird versions will work.

If you have a problem with your account (can’t access it or apps disappear, etc) please contact your app vendor.

Can you help me identify a bird?

To get a positive ID on your bird please join our “Help Me Identify a Bird” forum.  It is loaded with experts that love to ID birds.  It’s free to join and easy to use:  Help me ID a bird

Can I identify a bird by its song?

Unfortunately, searching by sound does not work so well with bird sounds. There are some issues that make it very difficult. Bird calls and songs are more complex than human speech. Not only does every species have a repertory of sounds - no two birds sound alike. Indeed the same species of bird in the same area can have different dialects. Then there is the problem of the device's microphone, it’s just not up to the job of isolating a bird song from background noise. For that you need a special parabolic mic and a high gain amplifier with filters to remove noise.  We expect someday this will be feasible but for now it remains on the wish list for great ideas.

Can I use iBird on my Computer?

iBird is not available on your computer. However, you can visit Whatbird.com. This is a website that has all the features of iBird Explorer PRO. You can browse birds and use the search attributes to ID them.

Do I need WiFi to use iBird?

You will need a strong WiFi connection to load iBird.  However, once the app has completely loaded and the database has been synced (Android versions) iBird will be fully functional without a WiFI or cellular connection.

iBird for other countries

We frequently receive requests to create an iBird app for other countries.

We are always looking into creating apps for other countries.  Unfortunately it would take us a long time and a lot of money to create the illustrations of the birds for these countries and in the end it is often impossible to justify the expense. The biggest hurtle we encounter is finding artists in those countries who can, inexpensively, provide the art needed for the app.  

iPhone back to top

I paid $30 for IBird Pro 5. Why must I pay another $20 for an update? Seems excessive.

You absolutely do not have to pay for any upgrade to our products. There can be several reasons you are not seeing a Download button instead of a Buy button.

 

It may be that you are not logged into the app store on your iPhone or iPad. If  you are not signed into the store there is no way it can tell that you already own the app.

It may be that you are signed into the store but with a different account. The only way you can get a free update is if you are updating the app on the same account that you bought it with.

 

We find that customers often forget what account they used to originally buy an app. Or they have several iPhone or iPad accounts. If you are not sure which account you used to buy our product look for the email receipt that Apple sends whenever you buy an app. The email address will be the account you would sign in with.

 

You will know you won't be charged for an app when instead of seeing a price on the Buy button it says Download.

Is there any way to gift a version I already downloaded to another person?

Apps are tied to your account so they can't be given away,  gifted or loaned. And once an app is updated the earlier versions only exist on a customers device and are no longer stored in the iCloud. Thus once you update the older version ceases to exist on your device. The only way you can share your app is to let someone share you account. This might be appropriate between spouses or parents and children.

When I tap on iBird nothing happens/iBird crashes immediately after I open it.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be device's memory is corrupted. Close iBird in the multitasking tray (double tap the Home button) and try opening iBird again. If that fails try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

How do I backup and/or restore my Favorites and Notes?

There are two ways to backup and restore your Favorites and Notes. The best way is to enable iCloud. With release 5.1 and later iBird has iCloud support to automatically backup and restore your Favorites and Notes. Once enabled you no longer have to go through the time-consuming process of manually backing up your Favorites and Notes.

 

Backup and Restore Using iCloud

 

To enable iCloud support open iBird and tap the “More” button.

Select “iCloud Settings” from the options on the More page.

Tap the switch to enable iCloud support for Favorites or Notes or both.

You will be asked to confirm, tap 'Yes'.

 

With iCloud enabled your device will automatically save any Notes or Favorites that you create to iCloud when you have an internet connection. If your device does not have an internet connection the note/favorite will be uploaded when a connection becomes available. Any Notes or Favorites that have been lost will be automatically restored when you open iBird and have an internet connection.

 

To learn more about iCloud please see the FAQ about iCloud or from iBird: More>Help>iCloud.

 

Backup and Restore Using iTunes

 

You can also backup your Favorites and Notes through iTunes:

 

Sync your device with iTunes and select iBird under Apps.

You will see any Favorites or Notes files in the iBird Documents table.

To backup your files all you have to do is drag them from the iBird Documents table to your desktop or destination folder of your choice.

 

To restore them you simply drag them back into iTunes to the iBird Documents table.

 

Please see the Help section in iBird to learn more about creating, backing up and restoring iBird Favorites and Notes: More>Help>Favorites and Notes.

 

Can I get a refund?

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

 

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple's refund policy http://www.apple.com/legal/itunes/us/terms.html.

 

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

 

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

 

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple's express lane support. You will need to select iTunes store and go from there.)

 

1-800-275-2273

 

Apple's first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

What are the differences between iBird Explorer PRO and iBird PRO HD?

iBird  Explorer PRO for the iPhone is a "universal" app, meaning it is designed for the iPhone sized screen but also can stretch to fit the iPad larger screen size.

 

iBird PRO HD for the iPad, which we no longer sell, was a native iPad app, meaning its interface was designed from the ground up to take advantage of the larger-sized iPad screen. So for example the search engine on PRO HD showed more information when searching and requires less tapping to see the results.

 

Please read our Differences between iBird Explorer PRO and iBird PRO HD blog post to learn more.

 

My upgrade to PRO is gone/upgrading on multiple devices.

Any time there is an update for iBird your iBird will revert to Plus. To get it back to PRO simply go through the upgrade process again.  You will not be charged.  Similarly if you use iBird on more than one device you will need to go through the upgrade process on each device but you will only be charged once.

iCloud isn’t working.

In your device settings tap on iCloud.  Make sure the account information is correct and corresponds with the account you purchased iBird with and the account information on your other device.  Scroll down and make sure "Documents and Data" is on.  Tap on Storage & Backup.  Make sure "iCloud Backup" is on.

 

In the iBird app under iCloud Settings (from the More page) Make sure iCloud Favorites and iCloud Notes are set to ON on both devices.

 

After you have enabled iCloud close iBird and turn off your device then restart.

 

To make sure you have set up your iCloud account correctly here is a link to Apple's How to set up iCloud page:
http://www.apple.com/icloud/setup/

 

Here is a link to a discussion forum for people that are experiencing problems with iCloud:
https://discussions.apple.com/message/16388568#16388568

Can I install iBird on more than one device?

Yes.  Sign into iTunes using the Apple ID and password you used when you previously installed iBird.  After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

Uninstalling and Reinstalling iBird on your device.

Uncheck the app's name under the Applications tab for you device in iTunes.
Click Sync (this will uninstall the app on your device).
Recheck the app's name under the Applications tab.
Click Sync again to reinstall the app.​

Uninstalling and Reinstalling in your iTunes account

To uninstall iBird from iTunes go to the LIBRARY in the left hand navigation menu. Then select Apps under LIBRARY and you will see a list of all your Apps. Now right click on any app you would like to remove and select Delete from the drop down menu. Click remove and then click Move to Recycle Bin.

 

To reinstall iBird in iTunes you'll need to sign into iTunes using the same Apple ID and password you used to originally purchase iBird. Since you've already purchased it and should have a receipt, you won't have to pay for it again. After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

 

After you connect your device to your computer, click on your device under the section DEVICES. Once you do that, click on the tab that says "Apps." You will want to make sure that the iBird app you have downloaded is checked so you can sync it.

 

Sync your device to your computer.

I am trying to load/update iBird but it seems to be stuck.

Make sure you have a good WiFi connection, then power down and power up your device.  When you restart your device the app will finish downloading.

Can I use iCloud to share Favorites and Notes between different iBird Products on different devices?

You can use iCloud to synchronize Favorites and Notes between the same iBird products on different devices. For example, you can synchronize Favorites and Notes between iBird PRO on your iPhone and iBird PRO on your iPad. However, you cannot use iCloud to share favorites between different iBird products. For example, you cannot synchronize notes between iBird PRO and iBird West

How do I use iCloud?

When activated, iCloud automatically saves all of your Favorites and Notes in case a restore is needed at some future date.  It also allows you to sync information between devices so that you will have access to your Favorites and Notes regardess which device you are using.

 

Unfortunately, Apple has not enabled iCloud to give users access to their app storage on iCloud.com.  You will not be able to view your Favorites and Notes at iCloud.com.  To learn more about iCloud visit the Help menu of iBird: More>Help>iCloud

I have iBird for my iPhone and I plan to buy an Android device. Can I use my iPhone app on the Android (or vice versa)? Can I get a credit for already making a purchase?

iBird apps are nontransferable between devices with different operating systems. iBird for Apple will not run on an Android device (or vice versa) as they are two totally different programs in different languages. We will not credit you the cost of iBird if you choose to switch devices.

iPad back to top

I paid $30 for IBird Pro 5. Why must I pay another $20 for an update? Seems excessive.

You absolutely do not have to pay for any upgrade to our products. There can be several reasons you are not seeing a Download button instead of a Buy button.

 

It may be that you are not logged into the app store on your iPhone or iPad. If  you are not signed into the store there is no way it can tell that you already own the app.

It may be that you are signed into the store but with a different account. The only way you can get a free update is if you are updating the app on the same account that you bought it with.

 

We find that customers often forget what account they used to originally buy an app. Or they have several iPhone or iPad accounts. If you are not sure which account you used to buy our product look for the email receipt that Apple sends whenever you buy an app. The email address will be the account you would sign in with.

 

You will know you won't be charged for an app when instead of seeing a price on the Buy button it says Download.

Is my iBird Pro HD app now discontinued?

Yes we did discontinue all three HD apps: iBird Pro HD, iBird Yard+ HD and iBird Lite HD. However Apple will keep these apps in the iCloud indefinitely and you are still able to download to any iPad.

 

Waite's Guide to Birds of America for the iPad is our replacement for new buyers who are interested in a more powerful high definition app. Why did we do this? All three of these HD apps were becoming aged as their underlying architecture was based on old technology. We felt that it would a mistake to try and upgrade them and what was needed was a complete replacement.

 

We wish we could have made the Waite's Guide available for free to owners of HD products but unfortunately Apple's app store model does not support transferring the ownership of one app to a new app. The only consolation we can offer is that we will keep the new Waite's Guide on sale as long as possible so that prior HD customers can painlessly download and enjoy it.

When I tap on iBird nothing happens/iBird crashes immediately after I open it.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be device's memory is corrupted. Close iBird in the multitasking tray (double tap the Home button) and try opening iBird again. If that fails try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

Can I get a refund?

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

 

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple's refund policy http://www.apple.com/legal/itunes/us/terms.html.

 

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

 

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

 

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple's express lane support. You will need to select iTunes store and go from there.)

 

1-800-275-2273

 

Apple's first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

I have iBird on my iPad, can I load it on my iPhone?

It depends on what version of iBird you have on your iPad.  If you have one of the universal iBird apps then, yes, you can install it on your iPhone or iPod Touch.  If you have a native iPad version of iBird: iBird PRO HD, iBird Yard Plus HD or iBird Lite HD, then no.  These iBird apps were built specifically for the iPad.

What are the differences between iBird Explorer PRO and iBird PRO HD?

iBird  Explorer PRO for the iPhone is a "universal" app, meaning it is designed for the iPhone sized screen but also can stretch to fit the iPad larger screen size.

 

iBird PRO HD for the iPad, which we no longer sell, was a native iPad app, meaning its interface was designed from the ground up to take advantage of the larger-sized iPad screen. So for example the search engine on PRO HD showed more information when searching and requires less tapping to see the results.

 

Please read our Differences between iBird Explorer PRO and iBird PRO HD blog post to learn more.

 

Can I install iBird on more than one device?

Yes.  Sign into iTunes using the Apple ID and password you used when you previously installed iBird.  After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

Uninstalling and Reinstalling iBird on your device.

Uncheck the app's name under the Applications tab for you device in iTunes.
Click Sync (this will uninstall the app on your device).
Recheck the app's name under the Applications tab.
Click Sync again to reinstall the app.​

Uninstalling and Reinstalling in your iTunes account

To uninstall iBird from iTunes go to the LIBRARY in the left hand navigation menu. Then select Apps under LIBRARY and you will see a list of all your Apps. Now right click on any app you would like to remove and select Delete from the drop down menu. Click remove and then click Move to Recycle Bin.

 

To reinstall iBird in iTunes you'll need to sign into iTunes using the same Apple ID and password you used to originally purchase iBird. Since you've already purchased it and should have a receipt, you won't have to pay for it again. After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

 

After you connect your device to your computer, click on your device under the section DEVICES. Once you do that, click on the tab that says "Apps." You will want to make sure that the iBird app you have downloaded is checked so you can sync it.

 

Sync your device to your computer.

I am trying to load/update iBird but it seems to be stuck.

Make sure you have a good WiFi connection, then power down and power up your device.  When you restart your device the app will finish downloading.

Can I use iCloud to share Favorites and Notes between different iBird Products on different devices?

You can use iCloud to synchronize Favorites and Notes between the same iBird products on different devices. For example, you can synchronize Favorites and Notes between iBird PRO on your iPhone and iBird PRO on your iPad. However, you cannot use iCloud to share favorites between different iBird products. For example, you cannot synchronize notes between iBird PRO and iBird West

Android back to top

Is there any way I could get the APK file for the app I paid for? I want to see if I can get iBird running on my Playbook.

APK stands for Android Package (APK) file. It's the file format used to distribute and install application software onto Google's Android operating system. When you buy an application in the Google Play store this is the file that gets downloaded and installed on your device for the application. When a developer places his product's APK in the Google store the files are encrypted and protected with a special key which prevents the file from distributed outside of the Google store. This protection feature is called DRM or digital rights management.

The reason an APK file is protected is to prevent it being given away without paying for it. If APKs were not protected anyone could download the APK and give to a friend, or even sell it. Companies in business to sell an application and make a profit never want to see their APKs available outside the Google store.

Therefore the answer to your question is no, we will not provide a copy of our APK file. In fact reverse engineering an APK to remove the protection feature is a violation of Digital Millennium Copyright Act (DMCA). DCMA is a United States copyright law that criminalizes production and dissemination of technology, devices, or services intended to circumvent measures (commonly known as digital rights management or DRM) that control access to copyrighted works. It also criminalizes the act of circumventing an access control, whether or not there is actual infringement of copyright itself.

I just bought a new Andorid smartphone and when I try to install iBird I get a Not Compatible message

Manufactures of Android phones and tablets all license the same exact operating system from Google. In order to stand out from their competitors, each manufacturer periodically updates the device and its OS to add new features. This is not the same as updating the Android OS that Google distributes. We are referring to custom changes that fall outside of Google's domain. For example the company may add a special "skin" which puts a custom software layer on top of the standard Android interface. By doing this they can change the way the interface looks and responds to user input. Or they may add special hardware, such as eye tracking, were the device knows when you have read to the bottom of the page by monitoring your eyes, and so can then automatically scroll it. All these features are cool, some work an some don't, but overall this is great for consumers who delight in modernization. However many of these changes have unintended secondary effects, such as causing apps that once worked fine to fail, or wearing the battery down excessively.

 

So when considering buying a new phone or tablet which you wish to run iBird on, you need to exercise some cautions. First we advise that you first download and install iBird Lite on the new device before you buy it. If iBird Lite performs well then it's very likely that iBird Pro will work well too, and so safe it's to buy the new phone. If iBird Lite fails in some way then its likely the manufacture affected an underlying subsystem.

 

Here at Mitch Waite Group we try and stay on top of the updates that Google makes in their OS (you are probably familiar with the deserts they name these versions after such as ice cream sandwich and gingerbread.) We can't however anticipate all the changes that companies make and that means in some cases the update will break iBird.

 

We can assure  you that when we do an update we will will try and get iBird to comply with as many phones and tables as we can. We send out a mailing whenever we do an update to any of our products so as long as you have registered you will get a copy of the this email.

I bought iBird for my Android and had to buy a new phone. Can I install iBird without having to buy it again?

Yes, as long as it is another Android device and you use the same Google or Amazon account on the new phone that you used on the previous phone.

Re-installing iBird on Android

Before re-installing make sure iBird is completely uninstalled:

To uninstall an iBird app on your Android, follow the steps below:

 

1) Press "Settings" on the home page of your device

2) Press "Applications"

3) Press "Manage Applications"

4) Press the icon that you want to uninstall

5) Press "Uninstall"

6) Press "OK"

7) Press "OK" again

 

Then re-install:

 

Your application purchases are tied to your Google Account(s) and can be installed an unlimited amount of times on any device. So, for example, if you remove 'My Favorite Game' to save memory, you can reinstall it at a later date with no charge by simply signing into your Android Market account and going to My Market Account. Since you've already purchased the app, you will see "Purchased" once you click on the icon. You just click on the word and the download will start.

 

If you change devices, you can install previous purchases by making sure you sign into your device with the same Google Account (or any synced account) you used on your previous phone.

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When I tap on iBird nothing happens/iBird crashes immediately after I open it.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be the device's memory is corrupted.  Try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

How do I backup and/or restore my Favorites and Notes?

Select the More screen (the More screen is accessible by tapping the menu icon). Then tap the Settings menu item. To backup your current Notes and Favorites tap the button "Backup Favorites and Notes Data". To restore previously saved Notes and Favorites tap the button "Restore Favorites and Notes Data".

Can I get a refund?

Possibly.  Please contact us at support@ibird.com and let us try to solve your problem.

Does iBird need an SD Card?

iBird does not need an SD card.

 

iBird is programmed to install on an SD card if one is present and if the device will allow it.  This can create problems in devices that do not have an SD card.
 

The problem is that the current install expects the storage for our database to be named "SD Card" regardless of whether its in a real removable card or an emulated area in the memory of the device. What happens is some manufacturers use a different name for this area and iBird installer gets confused.
In the most recent version 2.2.1 we made some changes that helped to fix this issue but it still comes up now and then. We are working right now on a new approach that may get around the naming problem.

I can’t update/load iBird.

If you are having problems updating to iBird 2.2.1 try uninstalling iBird, then use a File Explorer app such as  Astro (it's free) to locate and remove the iBird_Pro folder.   (To delete the folder hold your finger over it until a menu appears to the side, then tap delete.)  Then try reinstalling iBird.  Your app purchases are tied to your Google Play or Amazon account and can be installed a number of times free of charge.

You will need a Strong WiFi connection to load iBird.

When I tap the icon to start the app the screen goes blank and nothing happens

After installing iBird if your screen goes blank (except for a tiny image somewhere on the screen) when you tap on the icon to launch the app your device may have a setting that needs to be changed.

On your device go to  Settings.  Click on  Developer Options.  Make sure that Force GPU rendering is UNchecked.

iBird isn’t working! Some suggestions from users

There are now more than 1,200 different Android based smartphones and tablets and each manufacturer implements the OS differently. So its just impossible for us to guarantee we can get our app to work with all of these devices. In the marketplace this is know as "fragmentation" and it's a continuing issue with development for the Android OS. We try the best we can but in some cases the manufacturer has modified the standard way Android works so we are stuck, just like you are, with no solution. We are working very hard to solve this problem.

 

Whether iBird is freezing, illustrations and other information is missing or you can't get the latest version to load or the database to sync here are some things fellow iBird users have done to get iBird working for them:

 

  • Force close iBird then restart
  • Reboot your device
  • Clear your device's cache
  • Uninstall iBird then reinstall using a stronger WiFi connection.  This may mean going somewhere like your local library or simply moving closer to your router.
  • Some users have let us know that keeping their device active allowed iBird to load.
  • Another user said that repeatedly clearing his device's memory during the installation process solved his problem.

 

If something else has worked for you please let us know:

Support@ibird.com

I have iBird for my iPhone and I plan to buy an Android device. Can I use my iPhone app on the Android (or vice versa)? Can I get a credit for already making a purchase?

iBird apps are nontransferable between devices with different operating systems. iBird for Apple will not run on an Android device (or vice versa) as they are two totally different programs in different languages. We will not credit you the cost of iBird if you choose to switch devices.

Kindle back to top

I just bought a new Andorid smartphone and when I try to install iBird I get a Not Compatible message

Manufactures of Android phones and tablets all license the same exact operating system from Google. In order to stand out from their competitors, each manufacturer periodically updates the device and its OS to add new features. This is not the same as updating the Android OS that Google distributes. We are referring to custom changes that fall outside of Google's domain. For example the company may add a special "skin" which puts a custom software layer on top of the standard Android interface. By doing this they can change the way the interface looks and responds to user input. Or they may add special hardware, such as eye tracking, were the device knows when you have read to the bottom of the page by monitoring your eyes, and so can then automatically scroll it. All these features are cool, some work an some don't, but overall this is great for consumers who delight in modernization. However many of these changes have unintended secondary effects, such as causing apps that once worked fine to fail, or wearing the battery down excessively.

 

So when considering buying a new phone or tablet which you wish to run iBird on, you need to exercise some cautions. First we advise that you first download and install iBird Lite on the new device before you buy it. If iBird Lite performs well then it's very likely that iBird Pro will work well too, and so safe it's to buy the new phone. If iBird Lite fails in some way then its likely the manufacture affected an underlying subsystem.

 

Here at Mitch Waite Group we try and stay on top of the updates that Google makes in their OS (you are probably familiar with the deserts they name these versions after such as ice cream sandwich and gingerbread.) We can't however anticipate all the changes that companies make and that means in some cases the update will break iBird.

 

We can assure  you that when we do an update we will will try and get iBird to comply with as many phones and tables as we can. We send out a mailing whenever we do an update to any of our products so as long as you have registered you will get a copy of the this email.

When I tap on iBird nothing happens/iBird crashes immediately after I open it.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be the device's memory is corrupted.  Try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

Re-installing iBird on the Kindle

You can remove an app from your Kindle Fire device, or you can delete it from your Amazon.com account. Apps removed from your Kindle Fire device are stored in Your Apps and can be downloaded again from your Cloud Library.

 

If you delete an app from your account, you'll have to purchase the app again to re-install it on your Kindle Fire.

 

To reinstall a previously purchased app tap Apps from your Kindle Fire home screen and select Cloud. Long-press (press and hold) the app you'd like to download and select Install.

Uninstalling iBird

To remove an app from your Kindle Fire device, tap Apps from the Kindle Fire Home screen and then tap Device. Press and hold the app you'd like to remove and tap Remove from Device.

I can’t update/load iBird.

If you are having problems updating to iBird 2.2.1 try uninstalling iBird, then use a File Explorer app such as  Astro (it's free) to locate and remove the iBird_Pro folder.   (To delete the folder hold your finger over it until a menu appears to the side, then tap delete.)  Then try reinstalling iBird.  Your app purchases are tied to your Google Play or Amazon account and can be installed a number of times free of charge.

You will need a Strong WiFi connection to load iBird.

Is there a difference between ibird pro and ibird pro 2 in amazon.com. Which one do I need for my Kindle Fire?

iBird pro 2 has been designed especially for the Kindle Fire.

If I have already bought iBird Pro for my android device or my iPhone or other Tablet can I transfer it to my Kindle Fire?

No, I am sorry but they have different operating systems.

I bought and downloaded ibird Pro 2 to my Kindle Fire, now what?

It will take just a few moments and an orange button will appear that says "open".

iBird isn’t working! Some suggestions from users

There are now more than 1,200 different Android based smartphones and tablets and each manufacturer implements the OS differently. So its just impossible for us to guarantee we can get our app to work with all of these devices. In the marketplace this is know as "fragmentation" and it's a continuing issue with development for the Android OS. We try the best we can but in some cases the manufacturer has modified the standard way Android works so we are stuck, just like you are, with no solution. We are working very hard to solve this problem.

 

Whether iBird is freezing, illustrations and other information is missing or you can't get the latest version to load or the database to sync here are some things fellow iBird users have done to get iBird working for them:

 

  • Force close iBird then restart
  • Reboot your device
  • Clear your device's cache
  • Uninstall iBird then reinstall using a stronger WiFi connection.  This may mean going somewhere like your local library or simply moving closer to your router.
  • Some users have let us know that keeping their device active allowed iBird to load.
  • Another user said that repeatedly clearing his device's memory during the installation process solved his problem.

 

If something else has worked for you please let us know:

Support@ibird.com

Can I get a refund

Getting a refund from Amazon can be difficult.  They do not share any user information with app developers.  This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

 

Amazon has a No Refunds policy concerning application purchases. (Here is a link to Amazon's Digital Content Returns: Amazon Digital Content refund policy.)

 

However, if you have been unable to use the app or it has disappeared from your account they ask that you email them explaining the problem. Here are two links to Amazon Customer Service, one is a general customer service link the other is for Kindle Fire support.  There is also a US support # for Kindle Fire users.

General Support

 

Kindle Fire Support

 

1-866-321-8851 

 

While I recently heard from a user saying Amazon was quick and helpful you may need to be persistent. You may need to remind them that Amazon collected your funds by charging your credit card, the app developer did not. As the app developer we have no record of this sale.

 

My iBird Pro 2.0 won’t install – Update to Version 2.2

If you have purchased iBird 2.0 for your Kindle Fire you may have received an error message when you tried to install the app. If so please update to the newest version of iBird Pro version 2.2.

 

This problem started on July 20, 2012 and both we and Amazon have been unable to figure out what caused it. The latest theory is the app became damaged on the Amazon servers, but we have no proof. However the solution is to uninstall version 2.0 and reinstall the new version 2.2. You can determine the version number by going to the More page and looking at the very top where it will show About iBird 2.2.1. 

 

If you continue to have problems please contact us at iBird Contact Us.

Windows 8 back to top

How do I leave a comment on a species page?

Open the species you would like to leave a comment for. In the Overview section to the right of the illustration you will see a "Recent Comments" area. Press the + button to the right of the "Recent Comments" heading. The application will prompt you to log in with either a Google or Yahoo account. Select either Google or Yahoo and then enter your username and password to log in. The application will prompt you to enter a comment.  Press "Save Comment" to submit it.

How do I use the SAVE feature of the search engine?

SAVE stands for "Smart Attribute Value Elimination." It is a patented feature of the iBird search engine. SAVE prevents you from selecting search criteria that will yield zero results. It works by hiding options that do not match any species.

For example, one of the option in the shape category is "Hummingbird-like." If I choose size as "Very Large," and then I open the shape category I can no longer see the "Hummingbird-like" option. This is because there are no very large birds with the hummingbird shape.

How do I uninstall iBird?

If you are using a mouse, right-click on the iBird tile. A menu will pop up at the bottom of the screen. Left-click on the uninstall option.

If you are using a touchscreen device, swipe the iBird tile upward. A menu will pop up at the bottom of the screen. Tap the uninstall option.

I have iBird for either iPhone or Android. Do I have to buy it again for my Windows 8 device?

Unfortunately you must purchase iBird for Windows 8 separately. Each platform has its own store.

How do I reinstall iBird after I have removed it?

Make sure you are logged in using the account you used to purchase iBird. Open the Windows Store. Swipe downward from the top of the screen. A menu will slide down. One of the options will be "Your Apps." Select it. You will see a list of all of the apps you have purchased. From the pulldown menu in the upper-left corner of the screen make sure select the option "Apps not installed on this PC." You will see iBird in the list of applications that you have purchased but are not installed. Press the iBird tile to install it.

How do I get iBird for Windows 8?

How do I do a semantic search with the mouse to get the first letter such as “M?”

When you are browsing a list of species, hold down the Control button on your keyboard and scroll down with your mouse wheel. You will be presented with a list of letters of the alphabet. Select any letter to jump to the section containing species that begin with that letter.

Where do I find the Privacy and Comment polices?

Swipe from the right side of the screen to open the settings menu.  There you will find the Privacy Policy and Comments Policy.

How do I backup my Favorites and Notes?

Favorites are automatically stored in "the cloud." There is no backup feature for notes at the moment. We may add such a feature in a future release.

Can I get a refund?

If you want a refund, you must contact Microsoft Customer Support to see if you are eligible.

Can I install iBird on more than one device?

You can install iBird on up to five of your Windows 8 devices.

Waite’s Guide to Birds of America back to top

Can I have the unlocked version on two or more iPads?

You can have the unlocked version of Waite's Guide on as many iPads as you wish as long as they all use the same account. Apps are tied to accounts not devices.

 

Once you have unlocked the app on one device on the 2nd device go to the app store and find Waite's Guide or look for it under Purchases in the app store. If you are signed in to the same account you will see a small cloud where the price usually is. This indicates that the app is stored in the iCloud and can be downloaded for no charge. When you have finished downloading your version should be unlocked. If it is not go to the Unlock button on the Home page and tap it. When the message box appears tap the Restore button. It will ask for your username and password and when you press OK the app will close the in app purchase screen and all the data will be available.

Does Waite’s Guide use Spanish or French names?

No the app currently only offers bird names in English. A future update may include common bird names in other languages like is found in iBird Pro.

Is my iBird Pro HD app now discontinued?

Yes we did discontinue all three HD apps: iBird Pro HD, iBird Yard+ HD and iBird Lite HD. However Apple will keep these apps in the iCloud indefinitely and you are still able to download to any iPad.

 

Waite's Guide to Birds of America for the iPad is our replacement for new buyers who are interested in a more powerful high definition app. Why did we do this? All three of these HD apps were becoming aged as their underlying architecture was based on old technology. We felt that it would a mistake to try and upgrade them and what was needed was a complete replacement.

 

We wish we could have made the Waite's Guide available for free to owners of HD products but unfortunately Apple's app store model does not support transferring the ownership of one app to a new app. The only consolation we can offer is that we will keep the new Waite's Guide on sale as long as possible so that prior HD customers can painlessly download and enjoy it.

I get an error “In-app purchases not allowed” when trying to unlock the app

You may have "restrictions" enabled. Go to Settings>General>Restrictions>Allowed Content>In-App Purchases and make sure restrictions are not enabled.

I have iBird Pro, why do I need Waite’s Guide?

iBird Pro on the iPhone is the best app when you are out in the field and need portability. iBird is our best selling field guide to birds of North America for the iPhone. iBird has much of the same content as Waite's Guide to Birds of America (WGBA) but because it's on a small device you can slip in your pocket, you will most likely always have iBird with you. People often say the best camera is the one you have with you, and field guide apps follow the same rule. This portability makes iBird perfect for field trips. However when you are sitting at home using iBird for study the small screen is not ideal. And of course iBird is missing many of the powerful features found in WGBA.

 

Waite's Guide to Birds of America is the best app when you are mainly learning about birds. We like to say WGBA is ideal for armchair birders. Because it is designed to run on the iPad, with its large and high resolution screens, WGBA is not ideal for the field. It's too heavy and hard to hold with one hand. But it's the perfect app for the study of birds. It is also ideal for identification at home because it has a way more powerful search engine (using SAVE) than any bird app, including iBird. The search engine takes full advantage of the processing power of the iPad CPU and won't work on the iPhone. Waite's Guide also has many more features than iBird Pro. Here are a few of them:

 

  • Field Marks on every image that can be turned on or off
  • Topography maps that define anatomy
  • Landscape mode as well as portrait mode which makes for more comfortable viewing
  • Advanced slide show that lets you choose any photos, illustrations, bird families, artists, photographers and display the accompanied by the birds song and call.

 

So bottom line is the apps are complementary and have different goals. You can't really pick one as being better than the other. For your field trips iBird works great since its so easy to carry around. You can use it on a iPod touch as well so you don't need an iPhone. While you can use the iPad in the field most people find that its kind of unwieldy, harder to read in the sun and requires you use two hands to operate (one to hold it and one to press buttons).

Note that the iPad Mini can make a good compromise device since it has almost the same portability as the iPhone coupled with the larger screen of the iPad.

Do iBird Pro and Waite’s Guide have equal number of birds?

iBird Pro has 938 species while Waite's Guide to Birds of America has 919. The reason Waite's Guide has less species is that we have not included the 29 species endemic to Hawaii. We plan to create a module for Waite's Guide that will include all the endemic species of Hawaii, there songs and detailed range maps. This should have about 60 species and be available as an in-app purchase at a reasonably low price.

Why does this app only have 50 species?

Waite's Guide is free because it's a sampler of the full version. The sample is made up of 50 species out of a total of 919 or about 5-1/2 % of the content. The 50 species have everything found in the full app including illustrations, sounds, text data, etc. The search engine in the free version allows using any two of the 36 attributes. To gain access to the remaining 869 species you make a simple "in-app purchase" which unlocks the full content and upgrades the search engine to access all 36 attributes you can search on. Our goal in this approach was to let you to experience the high quality of the information and experience how effective the patented search engine is.

 

It was a challenge for us to come up with the right balance of content and functionality. There is no perfect formula for obtaining this nor is there any course you can take on how to come up with the amount of free access. Remember that saying "you can't please all of the people all of the time"?  Some people give Waite's Guide a 1 star review because because they feel we did not make enough of the content free. It's very easy to conclude that these reviewers expect all the content to be free! Of course if we gave away all the content we'd be out of business in less than a week. So we hope, in the spirit of fairness, that before you write a review, you first unlock all the content.

 

After this if you still feel that the app is not worthy you are now in a good position to state objective reasons, and we can try to improve the app to meet your expectations. However if you still feel all content should be free we suggest you download an app called Angry Birds which provides a great way to vent frustration :-)

Can you compare iBird Pro to Waite’s Guide?

You can find comparison tables at the links below.

 

How long does it take to download Waite’s Guide?

On a fast WiFi it should take less than 15 minutes. On a very slow WiFi it can take as long as 3 hours.

Downloading your large app is expensive, any solution?

Many people today have data plans that limit the amount of data they can download per month. Cellular and Satellite based internet ISPs are perhaps the worse, in many cases they limit the maximum data from 5 GB to 10 GB. Since Waite's Guide is 1.1 GB it can consume a large portion of your allocation.

 

Many customers have asked us if Waite's Guide is available on a disk, CD or DVD so they can avoid the expensive download. The answer is no. The truth is no phone apps are available on disk unless they have been hijacked (stolen) and someone goes to the trouble to copy them.

 

While we sympathize with the situation, we are compelled to point out the cost of software, even including an expensive data plan, is still hundreds of percent less than it was 5 years ago.

 

The only advice we can offer is to visit a public WiFi hot spot such as Starbucks, Barnes and Noble and many others which can be found by doing a search on Google for "nearby hotspots".

I paid $24.99 for Waite’s Guide and now its on sale for $9.99 and I am pissed.

We are not aware of any industry which make a sale retroactive to anyone who paid the full price for a product. With all due respect, this is an absurd complaint. A sale is defined as temporarily lowering the price of a product. To reimburse people who paid the full price every time you had a sale would render the concept of a sale as meaningless.

I’m getting a message “insufficient room to install”

If you get a message indicating there is not enough memory to install an app it generally means you need to free up some room on your iPad. You can find out how much memory is available by first going to Settings->General->About. Look for the caption Capacity, this will tell you to the total amount of space your iPad offers. It will always be lower than the advertised size for example a 64 GB iPad will show approximately 57 GB. The remaining 7 GB is being used by the Apple operating system, iOS. Next look for the caption Available. The value to the right of Available tells you how much space is available for new apps. If this is lower than the size of the app you are trying to install you won't be able to install it. You must remove apps, videos, songs or photos to make more room on your device.

 

Since Waite's Guide is 1.1 GB you might think you only need 2.2 GB available to install it. However when an app is being installed it makes a copy of itself so  even double it's size (2.2 GB here) may not be enough. We suggest you have at least 4 GB available to install Waite's Guide.

 

Sometimes you still won't be able to install an app, even though you appear to have more than sufficient memory. In this case you may need to completely restore your iPad.

How do I unlock Waite’s Guide?

Once you download Waite's Guide to Birds of America you have free access to 50 species. To access to all species you must unlock the app. To unlock the app you must get to the in-app purchase screen inside Waite's Guide. There are several ways to access this screen but here is the simplest:

 

  • Go to the Home screen and tap the brass colored badge at the bottom of the screen which should be displaying UNLOCK ALL SPECIES.
  • A message box will open called Upgrade with 3 buttons at the top, from left to right: Not Now, Restore and Buy for $ (Price). The $ (Price) is the amount you will be charged to unlock all the species.
  • This message box explains the process for upgrading, the reasons for upgrading, how to contact us if you have any problems and how to get a refund from Apple.
  • Tap the $ (Price) button. A message "waiting for store..." will appear, followed by a small message box asking you to confirm your in-app purchase. You can either Buy or Cancel.
  • Note the amount shown in the Buy button is the actual price you will be charged regardless of what you have read elsewhere.
  • Press the Buy button. You will be asked for your Apple ID and Password. Type those in and tap OK.
  • If you have already purchased the app you will see a message box stating you have already purchased the app and to press OK to download it again for free. Since with Waite's Guide you have already downloaded the app so pressing the OK button will simply unlock all the species in the app.
  • After you press OK the Upgrade screen will be replaced with the message All species unlocked and an OK button. Press the OK button and the brass badge at the bottom of the screen will say SPECIES UNLOCKED.

 

If you know you have purchased the app and are simply wanting to upgrade it, for example after downloading to a new device, press the Restore button. This will check to see if the account you are using on the device owns the app and if so it will unlock it. If you are using the app on a different account than the one you used to originally purchase the app you will be told you don't own it and asked to buy it instead.

 

Note About Refunds. If you believe you were charged twice for Waite's Guide and want a refund you will need to contact Apple to arrange this. Developers do not actually sell you there apps, instead they licensed it to Apple and Apple charges your credit card. Therefore we did not collect your payment nor do we have a way to credit your account. Keep in mind that when you signed up to use the Apple app store the agreement you checked off was that Apple's would not refund mistakes made in ordering in the App store. However while Apple's policy is no refunds, if you patiently explain that you made a simple mistake most of the time they will make an exception and refund your account.

Can I copy my Favs & Notes in iBird to Waite’s Guide?

A Little History

The simple answer is no you can't copy favorites and notes from iBird to Waite's Guide. The reasons why you can't requires you understand a little history of our product line. We currently have three products that offer backup, export and synchronization features: iBird, iBird Journal and Waite's Guide to Birds of America. However at this time there is no unifying system for backup, export and synchronization between all products and each of these products handles these features differently.

 

There are several reasons for this but the primary one is when we designed iBird Pro in 2008 we had no idea what features people would want beyond its basic purpose. Nothing like iBird was on the market; in fact it was referred to as "disruptive technology", since it essentially replaced the printed field guidebook. iBird's goals were to be much more than a book.

 

Initially we did not have a way for iBird to save and share anything between other versions of iBird or between iBird running on different devices. As iBird became more popular we began adding features that took it beyond just replacing a book. One of them was Favorites and Notes. Our intention for Favorites was a simple way to mark species you like similar to the way you dog ear a book's page so its easy to find again. The goal for Notes was to leave comments to yourself about a species, similar to the way you write in the margins of a book. Eventually we made it so Favorites and Notes could be shared between iBird on different Apple iOS devices. We used iCloud to accomplish the backup and sharing of Favorites and Notes. Later we expanded the feature a little more so you could have multiple lists of Favorites.

 

iBird Journal was started in 2011. It was aimed at being a powerful observation system that would work with iBird as well as any bird reference guide app. It was not intended to replace iBird's Favorites and Notes feature since those were not designed for managing sightings, but rather to provide an app that was made specifically for keeping lists of all kinds. (However we discovered later that some customers had used Favorites and Notes to serve as a observation system.) We made sure that Journal interfaced seamlessly to iBird. We used Dropbox for backing up the Journal database and we designed a way for Journal to export to and import from eBird. We did not design any system for moving Favorites and Notes from iBird to Journal because as we said earlier, they were not designed to be used for the same functions.

 

Waite's Guide to Birds of America, started in mid 2012, was designed to be a stand-alone reference guide app for the iPad with features that took it beyond iBird. It is the beginning of a new product line. We made sure that Waite's Guide worked well with Journal. But we did not design it to work with any version of iBird. Like iBird it did have a system of Favorites and Notes that worked exactly the same way, but instead of iCloud for backing up Favorites and Notes we used Dropbox. We did this so that we could also share photos in a more robust and simple to understand manner. We also choose Dropbox over iCloud because it is a platform agnostic system, meaning it can be used on non Apple projects.

 

So the answer to the question "can I copy Favorites and Notes from iBird to Waite's Guide" is basically no, you can't. The only way to move Favorites and Notes from iBird to Waite's Guide is to manually them down or enter them into a spreadsheet and then use that to recreate them in Waite's Guide. However if you are using Favorites and Notes as a listing system we urge you to use iBird Journal since it was designed from the ground up for this specific purpose.

 

How do I get a refund?

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

 

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple's refund policy http://www.apple.com/legal/itunes/us/terms.html.

 

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

 

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

 

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple's express lane support. You will need to select iTunes store and go from there.)

 

1-800-275-2273

 

Apple's first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

iBird Journal back to top

I am having a problem recording GPS locations on my iPad when I away from the Internet. What is going on?

If you are using the iPad in the field with neither WiFi or a cellular connection to the internet, you may be unable to record GPS locations.  Apparently there is something about the way the GPS information is sent to the program from the iPad that is slightly different from the iPhone that is causing this problem. We are working on a solution and hope to be sending out a patch soon.

How do I drag a pin on the map?

Hold you finger down on the red cardinal pin until the location blinks, then drag it.

Can I sync my Journal settings and database with another device?

At this time we do not have a way to sync the settings or database of Journal with the app running on another device. We do allow this with iBird Pro via iCloud. You can backup your Journal database to Dropbox and then open that database from Journal on another device. We do plan to add syncing via iCloud but we do not have a date for when this is scheduled.

Can I duplicate the same species so I can have a male and female observation?

Currently you have as many copies of the same species when using Lists but not with Checklists. We may allow duplication of the same species on Checklists in the future but there are no plans for that now.

Do you have a version of iBird Journal for UK?

At this time iBird Journal only works with North America. We may do a version for the UK but we have no schedule for it.

Does the iBird journal cover the whole world or only North America?

The database of illustrations and range maps is for birds of North America, however you can add any species name you wish so it will work for any place in the world. The maps are world wide as well. You won't have unique icons for the birds you add that are not in the database but that is window dressing and won't affect the operation of app.