iBird PRO will use 600 MB after it is installed.  However, you will want to have at least 1 GB (One gigabyte – 1,000 megabytes) of space available during the installation process for the iBird database. While it only uses half that, as it downloads it may put part of the files in a temporary part of your memory so at times you may need twice the space.

Each device is different, please look at your device's user manual to learn how to operate the sound on your device.

Try downloading the free version- iBird Lite, if it works then all iBird versions will work.

Apple:                   http://www.apple.com/support/mac/app-store/
Android Market:  http://support.google.com/androidmarket/?hl=en
Amazon:               http://www.amazon.com/gp/help/customer/display.html?nodeId=200551840

We frequently receive requests to create an iBird app for other countries.

We are always looking into creating apps for other countries.  Unfortunately it would take us a long time and a lot of money to create the illustrations of the birds for these countries and in the end it is often impossible to justify the expense. The biggest hurtle we encounter is finding artists in those countries who can, inexpensively, provide the art needed for the app.  

To get a positive ID on your bird please join our “Help Me Identify a Bird” forum.  It is loaded with experts that love to ID birds.  It’s free to join and easy to use:  Help me ID a bird

Unfortunately, searching by sound does not work so well with bird sounds. There are some issues that make it very difficult. Bird calls and songs are more complex than human speech. Not only does every species have a repertory of sounds - no two birds sound alike. Indeed the same species of bird in the same area can have different dialects. Then there is the problem of the device's microphone, it’s just not up to the job of isolating a bird song from background noise. For that you need a special parabolic mic and a high gain amplifier with filters to remove noise.  We expect someday this will be feasible but for now it remains on the wish list for great ideas.

iBird is not available on your computer. However, you can visit Whatbird.com. This is a website that has all the features of iBird Explorer PRO. You can browse birds and use the search attributes to ID them.

You will need a strong WiFi connection to load iBird.  However, once the app has completely loaded and the database has been synced (Android versions) iBird will be fully functional without a WiFI or cellular connection.

You can use iCloud to synchronize Favorites and Notes between the same iBird products on different devices. For example, you can synchronize Favorites and Notes between iBird PRO on your iPhone and iBird PRO on your iPad. However, you cannot use iCloud to share favorites between different iBird products. For example, you cannot synchronize notes between iBird PRO and iBird West

A crashing app can be the result of several issues. Here are some suggestions. a) It may be device's memory is corrupted. Close iBird in the multitasking tray (double tap the Home button) and try opening iBird again. If that fails try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

There are two ways to backup and restore your Favorites and Notes. The best way is to enable iCloud. With release 5.1 and later iBird has iCloud support to automatically backup and restore your Favorites and Notes. Once enabled you no longer have to go through the time-consuming process of manually backing up your Favorites and Notes.

Backup and Restore Using iCloud

To enable iCloud support open iBird and tap the “More” button.

Select “iCloud Settings” from the options on the More page.

Tap the switch to enable iCloud support for Favorites or Notes or both.

You will be asked to confirm, tap 'Yes'.

With iCloud enabled your device will automatically save any Notes or Favorites that you create to iCloud when you have an internet connection. If your device does not have an internet connection the note/favorite will be uploaded when a connection becomes available. Any Notes or Favorites that have been lost will be automatically restored when you open iBird and have an internet connection.

To learn more about iCloud please see the FAQ about iCloud or from iBird: More>Help>iCloud.

Backup and Restore Using iTunes

You can also backup your Favorites and Notes through iTunes:

Sync your device with iTunes and select iBird under Apps.

You will see any Favorites or Notes files in the iBird Documents table.

To backup your files all you have to do is drag them from the iBird Documents table to your desktop or destination folder of your choice.

To restore them you simply drag them back into iTunes to the iBird Documents table.

Please see the Help section in iBird to learn more about creating, backing up and restoring iBird Favorites and Notes: More>Help>Favorites and Notes.

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple's refund policy http://www.apple.com/legal/itunes/us/terms.html.

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple's express lane support. You will need to select iTunes store and go from there.)

1-800-275-2273

Apple's first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

Any time there is an update for iBird your iBird will revert to Plus. To get it back to PRO simply go through the upgrade process again.  You will not be charged.  Similarly if you use iBird on more than one device you will need to go through the upgrade process on each device but you will only be charged once.

In your device settings tap on iCloud.  Make sure the account information is correct and corresponds with the account you purchased iBird with and the account information on your other device.  Scroll down and make sure "Documents and Data" is on.  Tap on Storage & Backup.  Make sure "iCloud Backup" is on.

Yes.  Sign into iTunes using the Apple ID and password you used when you previously installed iBird.  After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

Uncheck the app's name under the Applications tab for you device in iTunes.
Click Sync (this will uninstall the app on your device).
Recheck the app's name under the Applications tab.
Click Sync again to reinstall the app.​

To uninstall iBird from iTunes go to the LIBRARY in the left hand navigation menu. Then select Apps under LIBRARY and you will see a list of all your Apps. Now right click on any app you would like to remove and select Delete from the drop down menu. Click remove and then click Move to Recycle Bin.

Make sure you have a good WiFi connection, then power down and power up your device.  When you restart your device the app will finish downloading.

iBird  Explorer PRO for the iPhone is a "universal" app, meaning it is designed for the iPhone sized screen but also can stretch to fit the iPad larger screen size.

iBird PRO HD for the iPad is a native iPad app, meaning its interface was designed from the ground up to take advantage of the larger-sized iPad screen. So for example the search engine on PRO HD shows more information when searching and requires less tapping to see the results.

Please read our Differences between iBird Explorer PRO and iBird PRO HD blog post to learn more.

When activated, iCloud automatically saves all of your Favorites and Notes in case a restore is needed at some future date.  It also allows you to sync information between devices so that you will have access to your Favorites and Notes regardess which device you are using.

Unfortunately, Apple has not enabled iCloud to give users access to their app storage on iCloud.com.  You will not be able to view your Favorites and Notes at iCloud.com.  To learn more about iCloud visit the Help menu of iBird: More>Help>iCloud

iBird apps are nontransferable between devices with different operating systems. iBird for Apple will not run on an Android device (or vice versa) as they are two totally different programs in different languages. We will not credit you the cost of iBird if you choose to switch devices.

You can use iCloud to synchronize Favorites and Notes between the same iBird products on different devices. For example, you can synchronize Favorites and Notes between iBird PRO on your iPhone and iBird PRO on your iPad. However, you cannot use iCloud to share favorites between different iBird products. For example, you cannot synchronize notes between iBird PRO and iBird West

iBird  Explorer PRO for the iPhone is a "universal" app, meaning it is designed for the iPhone sized screen but also can stretch to fit the iPad larger screen size.

iBird PRO HD for the iPad is a native iPad app, meaning its interface was designed from the ground up to take advantage of the larger-sized iPad screen. So for example the search engine on PRO HD shows more information when searching and requires less tapping to see the results.

Please read our Differences between iBird Explorer PRO and iBird PRO HD blog post to learn more.

Yes.  Sign into iTunes using the Apple ID and password you used when you previously installed iBird.  After you click "Buy" and confirm the purchase by entering your password, you'll be advised that you've already purchased this item. To download it again for free, select OK.

Uncheck the app's name under the Applications tab for you device in iTunes.
Click Sync (this will uninstall the app on your device).
Recheck the app's name under the Applications tab.
Click Sync again to reinstall the app.​

To uninstall iBird from iTunes go to the LIBRARY in the left hand navigation menu. Then select Apps under LIBRARY and you will see a list of all your Apps. Now right click on any app you would like to remove and select Delete from the drop down menu. Click remove and then click Move to Recycle Bin.

Make sure you have a good WiFi connection, then power down and power up your device.  When you restart your device the app will finish downloading.

It depends on what version of iBird you have on your iPad.  If you have one of the universal iBird apps then, yes, you can install it on your iPhone or iPod Touch.  If you have a native iPad version of iBird: iBird PRO HD, iBird Yard Plus HD or iBird Lite HD, then no.  These iBird apps were built specifically for the iPad.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be device's memory is corrupted. Close iBird in the multitasking tray (double tap the Home button) and try opening iBird again. If that fails try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

Getting a refund can be difficult.  Apple does not share any user information with App developers This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

Apple has a very strict and confusing refund policy that you agreed to when you set up your iTunes account.  Click here to view Apple's refund policy http://www.apple.com/legal/itunes/us/terms.html.

You will need to contact Apple directly for a refund.
Here are two links to Apple support and their US techincal support #:

http://support.apple.com/kb/HT1933 (This link shows you how to report a problem and request a refund, from within iTunes.)

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US (This is a link to Apple's express lane support. You will need to select iTunes store and go from there.)

1-800-275-2273

Apple's first response will be to deny the refund and refer you to the app developer.  You will need to be insistent: Apple collected your funds by charging your credit card, the app developer did not.  As the app developer we have no record of this sale.  You will most likely have to request to speak with a supervisor.  It has been our experience that they will eventually give in.

Yes, as long as it is another Android device and you use the same Google or Amazon account on the new phone that you used on the previous phone.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be the device's memory is corrupted.  Try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

Select the More screen (the More screen is accessible by tapping the menu icon). Then tap the Settings menu item. To backup your current Notes and Favorites tap the button "Backup Favorites and Notes Data". To restore previously saved Notes and Favorites tap the button "Restore Favorites and Notes Data".

Possibly.  Please contact us at support@ibird.com and let us try to solve your problem.

Before re-installing make sure iBird is completely uninstalled:

To uninstall an iBird app on your Android, follow the steps below:

​Then re-install:

Your application purchases are tied to your Google Account(s) and can be installed an unlimited amount of times on any device. So, for example, if you remove 'My Favorite Game' to save memory, you can reinstall it at a later date with no charge by simply signing into your Android Market account and going to My Market Account. Since you've already purchased the app, you will see "Purchased" once you click on the icon. You just click on the word and the download will start.

If you change devices, you can install previous purchases by making sure you sign into your device with the same Google Account (or any synced account) you used on your previous phone.

>

iBird does not need an SD card.

iBird is programmed to install on an SD card if one is present and if the device will allow it.  This can create problems in devices that do not have an SD card.
 

After installing iBird if your screen goes blank (except for a tiny image somewhere on the screen) when you tap on the icon to launch the app your device may have a setting that needs to be changed.

On your device go to  Settings.  Click on  Developer Options.  Make sure that Force GPU rendering is UNchecked.

There are now more than 1,200 different Android based smartphones and tablets and each manufacturer implements the OS differently. So its just impossible for us to guarantee we can get our app to work with all of these devices. In the marketplace this is know as "fragmentation" and it's a continuing issue with development for the Android OS. We try the best we can but in some cases the manufacturer has modified the standard way Android works so we are stuck, just like you are, with no solution. We are working very hard to solve this problem.

Whether iBird is freezing, illustrations and other information is missing or you can't get the latest version to load or the database to sync here are some things fellow iBird users have done to get iBird working for them:

Force close iBird then restart

Reboot your device

Clear your device's cache

Uninstall iBird then reinstall using a stronger WiFi connection.  This may mean going somewhere like your local library or simply moving closer to your router.

Some users have let us know that keeping their device active allowed iBird to load.

Another user said that repeatedly clearing his device's memory during the installation process solved his problem.

If something else has worked for you please let us know:

Support@ibird.com

If you are having problems updating to iBird 2.2.1 try uninstalling iBird, then use a File Explorer app such as  Astro (it's free) to locate and remove the iBird_Pro folder.   (To delete the folder hold your finger over it until a menu appears to the side, then tap delete.)  Then try reinstalling iBird.  Your app purchases are tied to your Google Play or Amazon account and can be installed a number of times free of charge.

You will need a Strong WiFi connection to load iBird.

iBird apps are nontransferable between devices with different operating systems. iBird for Apple will not run on an Android device (or vice versa) as they are two totally different programs in different languages. We will not credit you the cost of iBird if you choose to switch devices.

Getting a refund from Amazon can be difficult.  They do not share any user information with app developers.  This is great for user's privacy but it means as an app developer we have no way to issue you a refund.

You can remove an app from your Kindle Fire device, or you can delete it from your Amazon.com account. Apps removed from your Kindle Fire device are stored in Your Apps and can be downloaded again from your Cloud Library.

If you delete an app from your account, you'll have to purchase the app again to re-install it on your Kindle Fire.

To remove an app from your Kindle Fire device, tap Apps from the Kindle Fire Home screen and then tap Device. Press and hold the app you'd like to remove and tap Remove from Device.

If you are having problems updating to iBird 2.2.1 try uninstalling iBird, then use a File Explorer app such as  Astro (it's free) to locate and remove the iBird_Pro folder.   (To delete the folder hold your finger over it until a menu appears to the side, then tap delete.)  Then try reinstalling iBird.  Your app purchases are tied to your Google Play or Amazon account and can be installed a number of times free of charge.

You will need a Strong WiFi connection to load iBird.

A crashing app can be the result of several issues. Here are some suggestions. a) It may be the device's memory is corrupted.  Try rebooting your device. b) Did the app start crashing just after you added a new app? Remove that app and see if iBird stops crashing.

iBird pro 2 has been designed especially for the Kindle Fire.

No, I am sorry but they have different operating systems.

It will take just a few moments and an orange button will appear that says "open".

If you have purchased iBird 2.0 for your Kindle Fire you may have received an error message when you tried to install the app. If so please update to the newest version of iBird Pro version 2.2.

If you continue to have problems please contact us at iBird Contact Us.

There are now more than 1,200 different Android based smartphones and tablets and each manufacturer implements the OS differently. So its just impossible for us to guarantee we can get our app to work with all of these devices. In the marketplace this is know as "fragmentation" and it's a continuing issue with development for the Android OS. We try the best we can but in some cases the manufacturer has modified the standard way Android works so we are stuck, just like you are, with no solution. We are working very hard to solve this problem.

Whether iBird is freezing, illustrations and other information is missing or you can't get the latest version to load or the database to sync here are some things fellow iBird users have done to get iBird working for them:

Force close iBird then restart

Reboot your device

Clear your device's cache

Uninstall iBird then reinstall using a stronger WiFi connection.  This may mean going somewhere like your local library or simply moving closer to your router.

Some users have let us know that keeping their device active allowed iBird to load.

Another user said that repeatedly clearing his device's memory during the installation process solved his problem.

If something else has worked for you please let us know:

Support@ibird.com

Download it. http://eightforums.com

Open the species you would like to leave a comment for. In the Overview section to the right of the illustration you will see a "Recent Comments" area. Press the + button to the right of the "Recent Comments" heading. The application will prompt you to log in with either a Google or Yahoo account. Select either Google or Yahoo and then enter your username and password to log in. The application will prompt you to enter a comment.  Press "Save Comment" to submit it.

SAVE stands for "Smart Attribute Value Elimination." It is a patented feature of the iBird search engine. SAVE prevents you from selecting search criteria that will yield zero results. It works by hiding options that do not match any species.

For example, one of the option in the shape category is "Hummingbird-like." If I choose size as "Very Large," and then I open the shape category I can no longer see the "Hummingbird-like" option. This is because there are no very large birds with the hummingbird shape.

If you are using a mouse, right-click on the iBird tile. A menu will pop up at the bottom of the screen. Left-click on the uninstall option.

If you are using a touchscreen device, swipe the iBird tile upward. A menu will pop up at the bottom of the screen. Tap the uninstall option.

Unfortunately you must purchase iBird for Windows 8 separately. Each platform has its own store.

Make sure you are logged in using the account you used to purchase iBird. Open the Windows Store. Swipe downward from the top of the screen. A menu will slide down. One of the options will be "Your Apps." Select it. You will see a list of all of the apps you have purchased. From the pulldown menu in the upper-left corner of the screen make sure select the option "Apps not installed on this PC." You will see iBird in the list of applications that you have purchased but are not installed. Press the iBird tile to install it.

Swipe from the right side of the screen to open the settings menu.  There you will find the Privacy Policy and Comments Policy.

Favorites are automatically stored in "the cloud." There is no backup feature for notes at the moment. We may add such a feature in a future release.

If you want a refund, you must contact Microsoft Customer Support to see if you are eligible.

You can install iBird on up to five of your Windows 8 devices.

When you are browsing a list of species, hold down the ctrl button on your keyboard and scroll down with your mouse wheel. You will be presented with a list of letters of the alphabet. Select any letter to jump to the section containing species that begin with that letter.