I just bought a new Andorid smartphone and when I try to install iBird I get a Not Compatible message

Manufactures of Android phones and tablets all license the same exact operating system from Google. In order to stand out from their competitors, each manufacturer periodically updates the device and its OS to add new features. This is not the same as updating the Android OS that Google distributes. We are referring to custom changes that fall outside of Google’s domain. For example the company may add a special “skin” which puts a custom software layer on top of the standard Android interface. By doing this they can change the way the interface looks and responds to user input. Or they may add special hardware, such as eye tracking, were the device knows when you have read to the bottom of the page by monitoring your eyes, and so can then automatically scroll it. All these features are cool, some work an some don’t, but overall this is great for consumers who delight in modernization. However many of these changes have unintended secondary effects, such as causing apps that once worked fine to fail, or wearing the battery down excessively.

 

So when considering buying a new phone or tablet which you wish to run iBird on, you need to exercise some cautions. First we advise that you first download and install iBird Lite on the new device before you buy it. If iBird Lite performs well then it’s very likely that iBird Pro will work well too, and so safe it’s to buy the new phone. If iBird Lite fails in some way then its likely the manufacture affected an underlying subsystem.

 

Here at Mitch Waite Group we try and stay on top of the updates that Google makes in their OS (you are probably familiar with the deserts they name these versions after such as ice cream sandwich and gingerbread.) We can’t however anticipate all the changes that companies make and that means in some cases the update will break iBird.

 

We can assure  you that when we do an update we will will try and get iBird to comply with as many phones and tables as we can. We send out a mailing whenever we do an update to any of our products so as long as you have registered you will get a copy of the this email.

My iBird Pro 2.0 won’t install – Update to Version 2.2

If you have purchased iBird 2.0 for your Kindle Fire you may have received an error message when you tried to install the app. If so please update to the newest version of iBird Pro version 2.2.

 

This problem started on July 20, 2012 and both we and Amazon have been unable to figure out what caused it. The latest theory is the app became damaged on the Amazon servers, but we have no proof. However the solution is to uninstall version 2.0 and reinstall the new version 2.2. You can determine the version number by going to the More page and looking at the very top where it will show About iBird 2.2.1. 

 

If you continue to have problems please contact us at iBird Contact Us.

Can I get a refund

Getting a refund from Amazon can be difficult.  They do not share any user information with app developers.  This is great for user’s privacy but it means as an app developer we have no way to issue you a refund.

 

Amazon has a No Refunds policy concerning application purchases. (Here is a link to Amazon’s Digital Content Returns: Amazon Digital Content refund policy.)

 

However, if you have been unable to use the app or it has disappeared from your account they ask that you email them explaining the problem. Here are two links to Amazon Customer Service, one is a general customer service link the other is for Kindle Fire support.  There is also a US support # for Kindle Fire users.

General Support

 

Kindle Fire Support

 

1-866-321-8851 

 

While I recently heard from a user saying Amazon was quick and helpful you may need to be persistent. You may need to remind them that Amazon collected your funds by charging your credit card, the app developer did not. As the app developer we have no record of this sale.

 

iBird isn’t working! Some suggestions from users

There are now more than 1,200 different Android based smartphones and tablets and each manufacturer implements the OS differently. So its just impossible for us to guarantee we can get our app to work with all of these devices. In the marketplace this is know as “fragmentation” and it’s a continuing issue with development for the Android OS. We try the best we can but in some cases the manufacturer has modified the standard way Android works so we are stuck, just like you are, with no solution. We are working very hard to solve this problem.

 

Whether iBird is freezing, illustrations and other information is missing or you can’t get the latest version to load or the database to sync here are some things fellow iBird users have done to get iBird working for them:

 

  • Force close iBird then restart
  • Reboot your device
  • Clear your device’s cache
  • Uninstall iBird then reinstall using a stronger WiFi connection.  This may mean going somewhere like your local library or simply moving closer to your router.
  • Some users have let us know that keeping their device active allowed iBird to load.
  • Another user said that repeatedly clearing his device’s memory during the installation process solved his problem.

 

If something else has worked for you please let us know:

Support@ibird.com

I can’t update/load iBird.

If you are having problems updating to iBird 2.2.1 try uninstalling iBird, then use a File Explorer app such as  Astro (it’s free) to locate and remove the iBird_Pro folder.   (To delete the folder hold your finger over it until a menu appears to the side, then tap delete.)  Then try reinstalling iBird.  Your app purchases are tied to your Google Play or Amazon account and can be installed a number of times free of charge.

You will need a Strong WiFi connection to load iBird.

Uninstalling iBird

To remove an app from your Kindle Fire device, tap Apps from the Kindle Fire Home screen and then tap Device. Press and hold the app you’d like to remove and tap Remove from Device.

Re-installing iBird on the Kindle

You can remove an app from your Kindle Fire device, or you can delete it from your Amazon.com account. Apps removed from your Kindle Fire device are stored in Your Apps and can be downloaded again from your Cloud Library.

 

If you delete an app from your account, you’ll have to purchase the app again to re-install it on your Kindle Fire.

 

To reinstall a previously purchased app tap Apps from your Kindle Fire home screen and select Cloud. Long-press (press and hold) the app you’d like to download and select Install.