iBird for Android 2.0.9 and 2.0.10 Troubleshooting FAQ

UPDATE: iBird Pro version 2.2.1 is now available on both Google Play as well as Amazon.com. It’s approved for the Kindle Fire and for any Android smartphone or tablet.  The way the installer works has completely changed. We no longer allow downloading one species at a time or all the birds starting with a certain letter of the alphabet. Instead the entire database is downloaded before the app can be used. I will be updating the blog in the next week to give more details for for now please update your current version of iBird.  We have discovered that occasionally the server we use for storing our database (MaxCDN.com) will drop a connection while its syncing. When this happens it can cause the entire db to be corrupted and the only solution is to erase the database,  uninstall iBird and start over. We have a solution we hope to implement soon that keeps track of the download of each file and if it drops the connection iBird will retry three times to reestablish the connection.  If you would like to beta test this for us, please send an email to support at ibird dot com with the title “Would like to Beta Test iBird” and reference this post.

This FAQ is written for the newest version of iBird Pro for Android: version 2.0.9 and 2.0.10.  Unless you are already a very patient and hard to ruffle person, I suggest you jump down and read my earlier post iBird 2 for Android Troubleshooting FAQ. This was written in Nov of 2011 and will not only cover issues with pre 2.0.9 iBird Pro but also help you get through the non trivial issues that arise when dealing with Android software.

FAQ You are installing iBird version 2.0.9 and get the message below:

The  message “iBird encountered an error and is unable to create or download the database….etc” means something has gone wrong during the installation of iBird. We are working on a solution to prevent this but for now to fix this you need to uninstall iBird from your device (phone or tablet), remove any iBird database folder that may have been created, and try to install the app again and sync its database. The rest of this FAQ explains how to do that and gives tips on how to make sure the sync is successful.

Tips for Downloading the iBird Database

iBird’s database is very large, pushing towards 600 MB. We often get complaints about its large size. Less frequently we get complaints that there are not enough illustrations, photos or other content. The deal is you can’t have both large amounts of data and small size. You want higher resolution? Then you have to accept that data is going to consume more space on your phone or tablet. Why not just put it on a server and download as needed some people ask? Because that means you wont be able to view it in the field where there is no WiFi or cellular connection available. Maybe someday when telecommunications is so ubiquitous that everyone has there own personal satellite in orbit a server solution will work. But for now downloading the database is the only good solution. And it’s really not that hard as long as you take a few precautions before you start. Here are some tips to help increase the odds of not running into trouble.

  1. Only download the iBird database over a fast WiFi connection. DO NOT USE YOUR CELLULAR CONNECTION. Because most cell carriers are metering the download of data, if you go over your monthly allotment you will incur additional costs.
  2. Monitor the download and be prepared to intervene if there are problems. Some networks will intentionally slow down your connection when they sense you are “hogging” the bandwidth, particularly DSL type of internet services, so you need to keep an eye on the progress of your iBird synchronization. (BTW we are not alone in the approach of downloading the database as a separate process from installing the app. The Audubon app uses the same approach.)
  3. Insure you have at least 1 GB (One gigabyte – 1,000 megabytes) of space available for the iBird database. While it only uses half that, as it downloads it may put part of the files in a temporary part of your memory so at times you can have twice the space consumed. Once the database has finished it will take up the advertised amount.
  4. Set the Display Time out setting to Never or as long as you are allowed on your device.
  5. If you have problems downloading please don’t leave a 1 star review that says “This product is a !@#$%^ and won’t download”. Instead take the adult approach and write to our support group using the form we have prepared to help us do a good job. Here is the link: iBird Support Form. If you just want to drop us a quick question you can use the email address support@ibird.com. But we warn you – if you need more help you will have to fill out the form and we will send you to it.

When Syncing My iBird Database Stalls

Its not uncommon for the database to stop downloading in the middle of the process. We are working on a programmed solution to this but for now we have put together this quick tutorial on how to cure the problem manually.

Go to the More Page to Sync the Database

Step 1. Go to the More Page to start the synchronization (downloading) of the database.

Step 2. Read the instructions.

Step 2. Read about the different ways to sync the database. You can sync in small sections by selecting then syncing all the birds starting with the letter A, then move to B, and so on. Or  you can Sync All the birds at once. You can even sync one bird at a time by just opening its species page and waiting for the data to download.

Step 3. Press the Sync All button to start the download

Step 3. Press Sync All to sync all the birds in the database. You will need to monitor the progress.

Step 4. Monitor the downloading. If the progress bar stalls press the hardware back button than press Sync All to resume.

Step 4. Monitor the progress bars as the download continues.

If the progress bar stops and does not move for more than a few minutes press the  hardware Back button then press the Sync All button again. You will see iBird verify the species that have already been downloaded and the bottom progress bar will move. Once it gets to the first bird that was stuck the progress should resume.

How to Start the iBird Installation Over

Some people have found that iBird gets in a state such that it can’t finish the installation or synchronization. Or it gives an error that there is no SD Card and you know that you have an SD Card and its got plenty of room. In this case the best solution is to start over. Here is how to do that.

Know Your WiFi Bandwidth

One of the first thing you need to do is make sure you have a good connection to the internet with a fast WiFi. We have seen many situations where the customer thinks they have a fast WiFi only to discover upon testing this is not true.

Why is bandwidth important? Because iBird is a really large database. In fact it’s too large to store in the Google Market. To understand this lets calculate how long it takes to download a 600 MB set of files over a 1 Mbps connection, which is typical of a wireless router connected to a DSL network. Assuming a byte is about 8 bits a 600 MB file is 600 x 8 or about 4800 megabits. 4800 megabytes divided by 1 megabits per second = 4800 seconds. In minutes this is 4800/60 = 80 minutes  or 80/60 = 1.33 hours. Call it 1-1/2 hours. Because there are several thousand files that make up the iBird database there is a good deal of overheard so that the actual download will be even longer. Consider a 50% efficiency the download time can double to 3 hours.  If your bandwidth is 2 Mbps you can assume your download will be 1-1/2 hours and if its 6 Mbps it will take 3 / 6 or 1/2 hour  or 30 minutes. I have a cable connected to a very fast router and speedtest.net says my bandwidth for download is 20 Mbps so should I expect it to take 3 / 20 = .15 hours or 9 minutes? I wish. The problem is the tablet or phone can’t process files as fast as my bandwidth seems to allow. The best I have been able to get is around 15 to 30 minutes.

Keep in mind that some ISPs will slow down your network if it thinks you are hogging the bandwidth and so the calculations can go out the window. Another factor are the servers that stores the files for iBird. If there is a lot of traffic on them it could slow the download time. We see this sometimes when a new update is first released and thousands of customers are attempting to update at the same time.

To test it you can download another app from the Market. My favorite is speedtest.net. Run this app a few times and make sure your bandwidth is as fast as we described in the previous section. If its lower take a look at your router to see if its using the right protocol or talk to your Internet ISP and see if they can explain why its not faster.

  1. Uninstall iBird. Use either the Market uninstall button uninstall the app from Settings using Settings→Applications→Manage Applications→iBird Pro then press the Uninstall button
  2. Remove the iBird Pro folder. Use a third party file manager app from the Market. My favorite is Astro File Manager. Find this app in the Market, download it then use it to locate the folder iBird_Pro on the SD Card. If you don’t have a physical SD Card you can find it in the folder mnt/SDCard.
  3. Now since you have already purchased iBird you can go to the Market again, search for it by typing “iBird” in the search box.
  4. Now go ahead and reinstall iBird. When it is done resync the database.

Hopefully this time your installation and syncing will work better.

If you continue to have problems please contact our support team and we will work with you.

FAQs from iBird Users

 

One wise user recommended disabling “automatic updates” for iBird in the Google Market. Reason? If this setting is ON (the checkbox is checked) Google Market will try to install a new update to the app in the background. That could lead to problems, for example if you are on a slow network, don’t want to incur the costs on a cellular network, or if you happened to be in the field. If  you keep automatic update OFF the Market will still let you know if there is an update when you go to My Apps in the store. But it will be up to you to start the update so you can do it when you have a fast WiFi connection. Note iBird will still let you know if there is a database update because we do that in the app. And of course you can press the Later button to do the database update some other time.

Review of Kindle Fire for Birders

Updated Dec 12, 2011
The Kindle Fire is for the birds.

Click to see at Amazon

I mean that in a good way. Yesterday my Kindle Fire appeared in the mailbox. I immediately unpacked and set it up to see how it compared to other tablets as a field guide for birding.  I downloaded iBird Pro from the Amazon app store and this is a review of what I found. I’m going to keep this short.

Caveat: I believe I can write intelligently about the Kindle Fire because as an app developer I’ve tested our Android product on about 20 different tablets to date. (In a future blog I’ll compare those devices.) I’ll start by giving you a quick overview of the good and the not so good about the device for the average person contemplating a purchase.

Overall Kindle Fire Pros and Cons for Anyone Buying a Tablet Today

After using the Kindle Fire for a day I am extremely impressed and 100% convinced it will turn the entire tablet market upside down.

In doing so it will grab a lot of share from Apple (and help Google in the process to dominate the mobile market). The most impressive thing about this device is its price of $200. Most tablets on the market cost around $500, so a $200 tablet is amazing. Compared to the iPad the Fire is missing a lot of features but on the other hand its incredibly low price may prove many of those features superfluous to most people.

iSuppli pegs the Fire’s build cost at $209.31 while Piper Jaffray puts it at $250.

The strategy of Jeff Bezos is brilliant: sell the hardware at a loss and make it up by sales of Amazon products though the Kindle. Using the Kindle to buy products in the Amazon store is a breeze, the browser is customized specifically for that purpose. We’ll have to wait and see if the profits can make up for the losses.

Pros for Everyone

  • $200 price is a steal – half the norm today for tablets
  • Solidly built and rubber back makes it less slippery
  • Customized home page works fairly well – a little too sensitive
  • Android interface has been super customized and simplified
  • The device was almost instantly useable because it came with a custom email address
  • Screen is gorgeous, bright, colors well saturated
  • No hardware buttons to wear out or menus other than start/sleep
  • Email was easy to set up
  • Speed is fast enough for several apps to run simultaneously
  • Nice drop down menu at screen top of important settings like WiFi, brightness, sync
  • Has a standard headphone jack

Cons for Everyone

  • No camera, microphone, GPS, Bluetooth or memory-card slot
  • No hardware buttons or menus other than start/sleep
  • Keyboard keys very small and easy to make mistakes
  • Off switch is too easy to hit by accident
  • Touch screen is hesitant and sometimes stubborn
  • Keyboard is overly sensitive – too easy to type wrong characters
  • Audio quality is good but volume is lower than other tablets
  • No cellular or whisper net (like Kindle book readers)
  • WiFi a bit wonky
  • Animation and screen swipes are a bit sluggish but not that bad (to me)
  • Screen is a finger print magnet and needs a glare reducer when used in bright light
  • Only 8 GB of memory can be used up quickly by magazines, books and apps
  • Heavy compared to the newer 7 inch tablets (e.g. Sony Tablet)
  • Unconventional and customized Android interface takes some getting used to
  • A bit sluggish and taps don’t always register but this is version 1.0
  • Registration process was not clear – came with an email address
  • No hardware volume control but slider easily accessible
  • Amazon store is lacking several important apps but there is a way around this (2)
  • Store doesn’t rank apps and is missing some really important ones (3)
  • WiFi gave inconsistent results when used with AT&T WiFi inside Barnes and Noble! This was the case in the first store I tried but the next day at a different B&N it worked fine.
  • Custom “Silk” browser is not as fast as I was led to believe, won’t resolve some pages and sometimes stalls
  • The mail program really needs to be improved, I had a hard time using it
  • No privacy – you can’t clear your browser history so anyone can see what you visited and the last app you used shows as the first icon in the home page carousel

Looking at the Pros and Cons list you might conclude that there are way  more things I don’t like than I do like. Actually I made up the list of Con’s with other tablets in my mind at the time, and it’s human nature to find things wrong easier than things right. So don’t take the imbalance as a negative. I’m convinced that most of the Con issues will be fixed in subsequent Amazon updates.

Kindle Fire Pros and Cons Specifically for Birders

These are the things people who like to bird will want to be aware of about the Kindle Fire.

Overall compared to other tablets the Kindle Fire offers the best cost and value tradeoff for birding.

The only real competitor to the Kindle Fire, in this birder’s opinion, is the new $199 iPod touch, which is not a tablet, but a smartphone minus the phone. While the iPod touch has a superior interface and can fit in your pocket its small screen means it’s not as good for reading books and surfing the web, so a personal choice has to be made carefully between these devices. The other 20 tablets I’ve used are either too heavy, too big, or too expensive. If I had to pick one “high-end” Android tablet today it would be the new Sony. It has a beautiful hardware design, and is amazingly light weight. It is great for arm-chair birders who don’t mind spending $500. The other tablet I would consider if I was not concerned about cost would be the Samsung Galaxy Tab 10.1 running Android Honeycomb 3.2. I recently upgraded my Galaxy tab from OS 3.1 to OS 3.2 and it was a huge improvement.

Pros for Birders

  • Screen still readable in sunlight
  • Light weight – about the same as Sibley or Nat Geo printed book
  • Birding apps run well and are very easy to install
  • Cost is really low ($200) which means you get all the extra values of a tablet in a book reader
  • Will fit in a large coat pocket
  • Battery life decent, will last for at least 8 hours of continuous  use

Cons for Birders

  • No camera, microphone, GPS, Bluetooth or memory-card slot
  • Heavy and thick (1/2 inch) means won’t fit in pants pocket
  • No external storage card means limits to what can be on device
  • Changing volume is difficult in the field as there is no hardware control
  • Volume really is too low – needs an audio amp for birds to hear well
  • Entering text in a bird app is harder than it should be as keyboard is so sensitive
  • Definitely needs a case in the field, dropping it will crack the screen (1)
  • Battery life not as long as other tablets – maybe good for a day of heavy use

My Impressions of the Kindle Fire

The big surprise for me when I unpacked the Kindle Fire was it was already turned on!  Which was confusing because it was not clear what to do next. There was not one sheet of paper describing how to start the device and I could not find an on/off button. Eventually I found the tiny button next to the charger receptacle on the bottom edge and when I pressed it the title Kindle Fire on the screen started rippling and I took this as it starting up. Still this is not grandmother friendly. The packaging gives an impression of cheapness and an “I really don’t care what the user experiences when they open my product for the first time”.  I think Jeff Bezos does not have the sensitivity of Steve Jobs when it comes to presentation. Or maybe he will after he reads this review (yeah dream on).

The next surprise was the Kindle Fire opened what looked like a registration screen and already had an email address for me set (name@kindle.com). There was a link called Deregister but I was not sure what to do so I pressed it and it let me enter my normal Amazon user name (but not a password). However later I discovered the @kindle.com address was still enabled. I was able to press Deregister again and this time when I entered my normal Amazon email account it actually took. You really want to change the Kindle Fire account email address right away otherwise the apps you download will have to be re-downloaded. Apps are always associated with the email address you log into the Fire with.

Next I was presented with a WiFi setup screen that didn’t show my main WiFi account. I had to take it closer to the router to get a stronger signal. I think there is some weakness in the WiFi hardware and this is why I gave it a “wonky” note in the Cons section.

The last surprise was before I got to the home page the Kindle Fire needed to be updated with new Amazon firmware.

This update process took a half hour to download and install. When it rebooted the device there was a long period where I could not tell if it was starting up or stuck. Amazon left all the waiting indicators off the design which will have you scratching your head at times wondering what its doing.  Amazon could have included a tiny low cost LED that blinked when the device was busy, or just used the customary spinning cursor, but perhaps they have reasons for dropping activity indicators I can’t fathom.

One thing is clear about the Kindle Fire: it’s the first true competition to the iPad. Imagine you are an Android tablet manufacturer today. Lacking Amazon’s huge online infrastructure the only way you can compete is by adding new hardware features. And that means raising the price which will just push more customers into Amazon’s grip. And while Apple can counter Amazon’s store with its iTunes ecology the iTune’s store is only good for media like music and video and software like apps. Jeff Bezos says Apple’s approach is to sell hardware at high margins while Amazon’s approach is to sell everything at low margins. Both approaches have pros and cons but if you think about it Amazon’s more varied product strategy gives them insurance should people tire of the excitement around tablets and smartphones.

There are many extensive reviews on the Internet about the Kindle Fire (for example see David Pogue’s excellent and amusing Fire Aside, Other Kindles Also Shine.) These reviews are not all as positive as mine but I think that’s because there authors are trying to compare the Fire to an iPad or expensive Android tablet by features rather than ecology. In such a comparison the Fire won’t win. There are also a lot of debates about whether the Fire is an iPad killer and several other controversies. However it is my opinion that if you are a birder you will be VERY happy with the Kindle Fire.

One recent review in the New York Times (As Kindle Fire Faces Critics, Remedies Are Promised by David Streifeld, Dec 1, 2011) raises some interesting points regarding the different impressions people have. It reminds me of the story of the blind men describing an elephant by touch. In various versions of the tale, a group of blind men (or men in the dark) touch an elephant to learn what it is like. Each one feels a different part, but only one part, such as the side or the tusk. They then compare notes and learn that they are in complete disagreement. One reviewer is particularly negative.

“I feel the Fire is going to be a failure,” Mr. Nielsen, of the Nielsen Norman Group, a Silicon Valley consulting firm, said in an interview. “I can’t recommend buying it.”

This particular review, in this writer’s opinion, Mr. Neilsen seems to have got stuck touching the tail of the elephant. It’s always easy to find things wrong with version 1.0 of any software product and that is why I recommend you stand back and see the product as dynamic and evolving.  Mr. Nielsen seems foolish to underestimate Amazon and discount the Kindle Fire.

The Tablet Arm’s Race

Right now there is a major fight to be king of the tablet between Amazon, Google and Apple with Samsung quickly gaining traction on everyone. This epic battle is unlike those of the past that relied on who offered the best hardware. Today all companies have access to roughly the same hardware technology and so these companies are looking for other ways to win the tablet battle. Right now Apple owns most of the market from a profitability viewpoint by choosing a strategy of the best hardware, the most fun interface and its iTunes and iCloud ecology.  iTunes offers a huge number of apps, songs and videos which are now, though iCloud, seamlessly integrated with the iPad hardware (you no longer have to sync your iPad to a computer running iTunes). While Apple has had an enormous lead in the market and its hardware has super high margins, the field is rapid shifting because of Google’s Android OS. The recent addition of iCloud is Apple’s attempt to make the use of the iPad even easier than before, and to allow all your media and apps to live in the cloud instead of taking up room on your device.

Both Amazon and Google are attempting to unseat Apple’s lead in the tablet market by jumping beyond just media. While they both provide music and video stores, Amazon beats Apple with over one million ebooks plus an online supermarket with unlimited products you can buy. Think of Amazon as the Walmart of the tablet makers. You would think that with Amazon having such a killer infrastructure that Google is handicapped in this race.

Never Underestimate Google

Right now Google is working very hard to bring Near Field Communication or NFC to the Android standard. NFC is the ability to for devices to be used as credit cards by communicating with card readers in stores. They call this an open commerce ecosystem and the official name of the feature is Google wallet. Thus Google hopes to leap over Amazon by allowing any Android tablet or phone to tap into every store in the world that takes credit cards. Thus rather than being limited to just the products that Amazon has in there warehouse you have access to every store that offers an interface to Google Wallet. That is a huge vision.

Google also has YouTube which they are attempting to turn into a television network on the internet and they are working on Google TV to bring every Google product to your living room flat panel television.

With such a competitive race it’s very difficult to choose who will be the winner but one thing is certain; consumers are going to be offered amazing products as companies fight for their allegiance.

Despite Amazon never giving out the units sold of any Kindle model (unlike Apple who loves to brag about their awesome numbers), analysts are predicting that the company will sell between three to five million Fires this quarter.

Notes
(1) I bought the Belkin Verve Tab Folio for Kindle Fire, Purple case because it had good reviews on Amazon, it’s leather and I like the color purple. However there are many choices.
(2) Search the web and you’ll find how to trick he Kindle to download apps not in the Amazon store and I am not describing jail-breaking the tablet (Nonetheless I take no responsibility for this and your on your own if you do it).
(3) The apps are on there way I am sure, just be patient.